Kundtjänst/support medarbetare

Uber's driver-partners are our most important customers, and an expert should provide best-in-class support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business.

What You'll Do
● Deliver 5-star, in-person support to our driver-partners
● Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
● Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
● Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
● Help brand the Uber name and get driver-partners excited to be on the road
● Stay on top of new Uber policies, procedures, and programs that affect driver-partners
● Contribute with valuable insights from the business to improve the driver experience through the Operations Team
Own personal metrics for customer support and performance.
Ensure quality by doc audit.
Go beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
What You'll Need
● Communication skills, with the ability to interact and connect with many types of personalities
● Fluent English & Swedish or Norwegian, Swedish & english
● Enthusiasm about our product
● Passion for working with others in a high performing team
● Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
● Ability to identify pain points and propose solutions

COMPETENCIES
Customer empathy
- Understands the impact of each job task on customer satisfaction
Customer advocacy
- Appropriately escalates challenges or ideas with proper context
- Priorities customer and organisational needs above personal ones

Service and experiential excellence
- Meets basic customer expectations while accomplishing work and meeting baseline quality and efficiency standards
Introducing Yourself & Taking Ownership of Who You Are. 
Using appropriate language and tone to communicate
Promotes Team work and collaborative working
Shares ideas and offers suggestions for building to team morale