Launch Manager

Working at Mercell
Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It's a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.

Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.

Your Mission
In Mercell, the role of a Launch Manager is pivotal in orchestrating the seamless introduction of new products and releases. This dynamic position involves a comprehensive understanding of stakeholder needs, effective risk assessment, and ownership of the entire launch process. The Launch Manager acts as the linchpin between various departments, ensuring that requirements are met, information flows seamlessly, and all teams and tools are ready to handle the introduction of a new product. With a focus on clear communication, strategic collaboration, and meticulous planning, the Launch Manager is the driving force behind successful launches, fostering a positive experience for both internal teams and clients. This role embodies a holistic approach, guaranteeing that every aspect of the launch is executed with precision, from initial planning to post-launch evaluation.

We see the following qualities as important to thrive and evolve in this role:
- Proactive
- Agile, being able to handle changes and act on them
- Collaborative, team player
- Process focused/ structured
- Results driven
- Assertive

Core Responsibilities
- Ownership of Launch Process:

Assume full ownership of the launch process, overseeing it from initial planning to post-launch evaluation.

- Timely Execution:
Develop and manage detailed project timelines, ensuring all teams adhere to deadlines and deliverables for a timely launch.

- Requirements Management:
Collaborate with stakeholders to define and document launch requirements, ensuring readiness checks for marketing collateral, documentation, and support resources.

- Requirements Fulfillment:
Collaborate with other departments to meet their launch requirements and confirm tool and team readiness for handling the new product or release.

- Stakeholder Management:
Facilitate communication and collaboration among cross-functional teams, including development, marketing, sales, customer success, and support.

- Risk Assessment and Mitigation:
Proactively identify potential risks associated with the launch and develop comprehensive strategies across technical, operational, and customer impact areas.

- Communication Strategy:
Keep internal teams informed about launch objectives, timelines, and potential challenges, while coordinating the development of a comprehensive communication plan for clients.

- Performance Metrics and Evaluation:
Establish key performance indicators (KPIs) for measuring the success and impact of the launch, followed by a thorough post-launch assessment gathering feedback from internal teams and clients.

- Training and Documentation:
Ensure internal teams are well-versed in the new product or release for effective support and oversee the creation of clear, user-friendly documentation and training materials for clients.

Required Qualifications
- Experience as a Launch Manager, Project Manager, Product Marketing, or Product Manager.
- Strong project management skills with focus on delivering on all deadlines
- Strong on stakeholder management and communication skills
- Strong on risk management, being able to oversee the big picture and to identify what and who is needed to make the launch a success
- Fluent in English


Preferred Qualifications
- Some IT knowledge to be able to talk with and ask questions towards Product and Tech
- Good understanding of the customer journey

Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application.
We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.

What we Offer
Mercell is in a very exciting period and you will play an important role in our ambitious journey.
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.

Growth | Curiosity | Courage | Trust

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.

Our perks & benefits:
Inclusive culture where you are welcomed to be yourself
Flexible and hybrid work encouraging a work-life balance
Be a part of a collaborative team with high ambitions
Individual development opportunities
Health insurance and pension plan
Competitive salary package
Paid parental leave
Team lunch and fruits
Computer and iPhone/Android
Unlimited coffee, tea and soft drinks
Company events like Friday bars, Summer and Christmas parties and more!
(may differ per country/office)

Questions for this position?
We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.
Happy to chat with you!

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the appliicant. Current applicants will receive further information about this.