Lead Incident Engineer

Our company is established with the purpose of providing specialized IT consulting services in Gothenburg, Sweden. Our decision to establish this company stems from the growing demand for expertise in the field of connected car systems, particularly in the thriving automotive industry of Gothenburg.

Our mission is to deliver exceptional IT consulting services, leveraging our expertise in connected car systems, to assist companies in optimizing their IT infrastructure and driving innovation in the automotive industry. We aim to become a trusted advisor, offering tailored solutions that align with our clients' goals and objectives. To continue our ambitious growth journey, we seek more great people to join us. Are you one of them?

As a Lead Incident Engineer your main responsibility is to ensure that the incidents reported by customers must be handled efficiently and issue can be identified to meet requirements. You will work closely with our customers, for example product stakeholders, enterprise architects and suppliers where you need the ability both to understand the incident as well as explain what impact a technical resolution will have on the customer’s product.

In short, in this role your IT technologies and communication skills are essential, and it is expected that you are used to manage many stakeholders simultaneously to drive the incident resolution effectively.

Responsibilities
• Take charge of incident investigations, identifying bugs, implementing workarounds or quick fixes, and collaborating with SRE or the 3rd Line Development Team.
• Keep track of bug statuses and update them in the ticket system.
• Prepare failure reports and communicate with the 1st Line Support Team.
• Ensure compliance with SLA KPIs 1, 2, and 3, specifically in the context of failure report management.
• Provide assistance to other incident managers.

Qualifications
• Bachelor's degree or above in Computer Science, Software Engineering, or a related field.
• At least 5 years’ experience on system development and solution of cloud systems, preferably in large/complex organizations. You understand architectural problems and define efficient resolutions.
• Possess valuable development experience conducive to the identification of technical issues.
• Strong inter-personal skills and you find it easy to interact with people on different organizational levels. You communicate effectively and are able to explain complex incident matters with proper resolutions.
• Team player with good co-operation skills. You possess self-leadership and are able to work round obstacles to achieve results.
• Good documentation skills, including the ability to create clear and comprehensive written content, ensuring accurate record-keeping and effective communication of work-related information.
• Proficient in both spoken and written English and Chinese. Fluency in Chinese is essential for this role, as our primary clientele is connected to Chinese business.

What we offer
• Hybrid/remote work environment - you will be part of a team based in Gothenburg that values collaboration and communication, regardless of location.
• Professional growth - to work with the most talented developers internationally in the industry.
• Modern technology - we invest in the latest technologies and tools, and we encourage our team members to share their ideas and take ownership of their work to form a collaborative environment.
• Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact.
• Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term development quality.

Location
While we have an office in Gothenburg. Our workplace is on the 2nd floor in the most modern building in the Gothenburg - Uni3, which offers the best work environment in this city.

Excited?
If you are excited about being part of a successful team, we encourage you to apply for this position.
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