Lead QA and Technical Support Engineer

Hansoft is looking for a new member for its development team in Uppsala, to work on a world leading project management tool, helping customers by providing support and quality assurance.

As a member of our Development team at Hansoft, your first and foremost goal is to help our customers become successful in organizing their work by ensuring product quality and providing customers with high quality technical support. Our customers are everything from game developers, to teams making software for satellites and space rockets, to telecom companies, to teams within sales, HR, management, investors etc. using Agile management methods to be more lean and efficient.

You will be responsible for ensuring the quality of the product and managing the day to day technical support. As a company Hansoft prides itself on providing excellent customer service and you will play a key role in ensuring our continued success in this area. Your responsibilities means that you will be involved in the entire design and development process, starting when feedback is received and ending when a new release of the software is shipped.

You likely have a background as a quality assurance engineer and wants to work in a more customer facing role, or you have worked with technical support previously and want to become more involved in the development process.

Main Duties

Perform manual testing of the product using agile testing techniques.
Help identify requirement deficiencies and provide UI/UX feedback.
Enter, manage and close bug reports.
Write and maintain test cases.
Estimate QA work tasks to ensure delivery by agreed timelines.
Answer technical support tickets.
Help with process improvements.
Maintain user manuals.

Soft skills

Analytical, structured and problem solving mindset
Good communication skills, both within the team and towards customers.
Good ability to work in a group and interact with other team members but also fully competent and driven in completing tasks efficiently and in an independent way.
Good time management and ability to deliver the right results at the right time.
Self-motivation and commitment are important.
Taking lead and initiative to improve in support quality, test approach and everyday work routines.

Hard skills

Experience of client/server based applications, preferably from a QA/development perspective.
Experience of working with project management tools, such as Hansoft, JIRA or Rally.
Experience with agile development (e.g. SCRUM).
Excellent written and spoken English.
Experience of working in Linux/Unix environment.
Experience in programming languages (such as C, C++, .NET, Java) is considered valuable.
Experience of Database handling (such as SQL, MySQL, SQLite) is considered valuable.
Experience of GUI automation tools (such as Ranorex, testcomplete) is considered valuable.

We are searching for brilliant employees that thrive in an agile, collaborative, team-based and entrepreneurial environment, looking for a exciting work culture where teamwork and excellence is rewarded, hard work is expected, and the world is the playground. Hansoft employees enjoy competitive salaries, excellent benefits and a career opportunity with no speed limits. We value great personality more than a lot of experience. Please read more on www.hansoft.com and also read our manifesto https://hansoftx.com/home/manifesto.html

If you have questions about the position please contact recruitment consultant Torbjörn Gustafsson +46 734 43 65 28