Lead Sales Operations

Lead Sales Operations, Customer Service Value Team

We’re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organization that goes beyond customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are looking for a driven Lead Sales Operations to join our Customer Service Value Team. We are a part of Customer Service & OTS department within Consumer Division.

Telenor is rapidly heading towards a digital and data driven future, and we are looking for people with a natural proactive drive who wish to make a difference.

What you will do

As Lead Sales Operations you will work with our sales and savedesk. You will be present at our Partner’s sites in Norrköping and Kalmar 3-4 days a week to support and create optimal conditions for our Partners to develop the sales and savedesk areas.

You continuously develop way of work to make sure that we are maximizing sales opportunities and decreasing churn in Customer Service. You ensure that Sales & save is done with high quality and always from the customer need’s perspective. You challenge the way things are done and work closely with internal departments to give Customer Service optimal conditions to create best in class sales culture.  

You will be part of Customer Service Value Team that is responsible for the sales and save desk performance of our Customer Service partners.

You work closely with our Customer Service Partners to make sure that they have the conditions and activities in place to reach Telenor’s targets within your area.

Your key responsibilities
* Help us create excellent sales results and customer experience through high presence on our partners sites.
* Work, Develop and Maintain a best-in-class sales quality in our customer service sales.
* Results and development of Value Added Services sales - Implement and drive a structured and continuous way of work with our Value-Added Service products between Telenor and Partners.

Who you are

As a person, you are structured, analytical and passionate about Sales. You have previous experience with Customer Service or similar Sales channels. Your work is characterized by a data-driven approach in combination with an ability to see connections and understand the overall impact and needs in Customer Service. As we work in a challenging environment with a high tempo, you need to be a flexible and unpretentious team player with a positive attitude.

Your experiences
* Proven leadership skills in customer service sales, or similar sales channels.
* Successful track record in stakeholder management. Experience in working with change management.

Our promise 

We promise you a human company eager to learn and rapidly adapt to a digital reality.  You will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get: 
* A flexible way of work - have a lunch workout without having to rush back, leave/pick up the kids from school? This is no problem if you make sure your team is happy and you deliver your work 
* A generous health and benefit package with wellness grant, health insurance,” give me a break”-days, employee discounts, regular health checks, occupational pension and much more 
* Development programs to deepen your knowledge and broaden the competence. 

Come join us now

If you are interested and would like to know more, please contact Sebastian Penco, sebastian.penco@telenor.se.  Don’t send your CV by mail – these will not be evaluated.

Application deadline: We evaluate candidates continuously so please apply today

Location: Norrköping & Kalmar 3-4 days a week, the other days are flexible.