Lead Systems Ops Engineer

Lead Systems Ops Engineer


Do you want to work with world-leading technology for the financial industry and be responsible for the Operations of one of our trading platforms at NASDAQ? Then this is an excellent opportunity to apply for the open position as Technical Operation Manager (TOM) at Nasdaq in Stockholm!


With this position we offer:


The opportunity to join a team where your most important role is to secure the system's reliability and service fulfillment to the customers. With your help, you have a high global qualified and skilled team with broad knowledge. The TOMs responsibilities include, but are not limited to, supervising the day-to-day technical operation of the environment, working closely with other parts of the operations organization such as Business operations, System surveillance, Application Management, Network, and Server Management, to ensure uptime, performance, and preparing and delivering reports like Incident Reports. This position is also the main contact between NASDAQ and the customer market operations concerning future improvements, changes of SLA, performance and capacity reviews as well as following up on operational incidents.
Your role and responsibilities:


Handle customers expectations and deliver according to SLA
Lead all aspects of system changes and smaller projects and be workstream leader for larger projects.
Represent the operations in the monthly and quarterly meetings with the customer
Follow up on incidents and write incident reports
Present and discuss new operational undertakings and create and maintain a yearly plan for the solutions
Review and approve changes related to the operational environment and represent the platform in weekly meetings
Vulnerability and access management
Problem management


We expect you to have:


A degree in Computer Science, Information Systems or other related disciplines, or equivalent work experience in Data Center, Trading, Computer, or Network Operations
A deep understanding of customer management
Abroad technical knowledge from operational support of crucial systems
Proficient in Swedish and English, both written and oral.


It would be nice if you also have:


Experience of at least 8 years from leading teams and projects
Experience from industries like finance and FinTech, or familiarity with products and systems related to financial markets.
IT hardware and network architecture.
Familiarity with Jira and Jira Portfolio
Have experience of working within ITIL-framework
SCRUM-master or Kanban experience.
Automation experience and scripting languages
Experience in presenting business cases, issues, and issue resolutions to senior management
Experience working with cloud technologies or on-premises to cloud migration projects


This is a full-time position located in Stockholm. Please submit your application in English as soon as possible.


About Nasdaq


Nasdaq was founded in 1971 as the world's first electronic stock market. Through the acquisition of OMX with headquarters in Stockholm in 2008, Nasdaq became a global player. Today, Nasdaq is the largest provider of technology to Financial Markets, delivering top-of-the-line trading, clearing, settlement, surveillance, and anti-financial crime technology to partners around the world. Nasdaq is continuously revolutionizing markets and undergoing transformations while we embrace new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow.


Nasdaq provides its employees with 32 annual vacation days as well as 2 optional paid volunteer days. We offer a competitive salary package that includes annual bonus and equity plans as well as an employee stock purchase program.


Come as You Are


Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


Apply online: http://nasdaqinc.contacthr.com/97778121