Lead Systems Ops Engineer

Do you want to work with world-leading technology for the financial industry and be responsible for the Operations of one of our trading platforms at NASDAQ? Then this is an excellent opportunity to apply for the open position of Technical Operation Manager (TOM) at Nasdaq in Stockholm!
With this position we offer:
The opportunity to join a team where your most important role is to secure the system's reliability and service fulfillment to the customers. With your help, you have a high global qualified and skilled team with broad knowledge. The TOM’s responsibilities include, but are not limited to, supervising the day-to-day technical operation of the environment, working closely with other parts of the operations organization such as Business operations, System surveillance, Application Management, Network, and Server Management, to ensure uptime, performance, and preparing and delivering reports like Incident Reports. This position is also the main contact between NASDAQ and the customer market operations concerning future improvements, changes of SLA, performance and capacity reviews, and following up on operational incidents.
Your role and responsibilities:
Handle customers’ expectations and deliver according to SLA
Lead system changes, smaller projects, and be workstream leader for larger projects.
Represent Operations in the monthly and quarterly meetings with the customer
Follow up on incidents and write incident reports
Present and discuss new operational undertakings and create and maintain a yearly plan for the solution’s
Review and approve changes related to the operational environment and represent the platform in weekly meetings
Vulnerability and access management
Problem management

We expect you to have:
A degree in Computer Science, Information Systems, or other related disciplines, or equivalent work experience in Data Center, Trading, Computer, or Network Operations
A understanding of customer management
A broad technical knowledge from operational support of crucial systems
Proficient in Swedish and English, both written and oral.

It would be nice if you also have:
Experience of at least 4 years of leading teams and projects
Experience in industries like finance and FinTech, or familiarity with products and systems related to financial markets.
IT hardware and network architecture.
Familiarity with Jira
Have experience working within ITIL-framework
SCRUM-master or Kanban experience.

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.