Lead Technical Account Manager

Lead Technical Account Manager


Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. If you are someone who enjoys working in a results-driven and high-performing international culture, and thrives in a creative and dynamic environment – this may be the role for you!


Role and responsibilities


We are looking for a Lead Technical Account Manager to strengthen the Service Delivery team in Stockholm. In this role, you will be responsible for the delivery of Nasdaq Software Products and Software Services to some of the biggest exchanges in the world. The Market Technology portfolio spans the complete securities transaction processing chain from trading via clearing & risk, to settlement & depository and surveillance. You will be working directly with the senior and executive management of Exchange Venues, Clearing Houses and Central Securities Depositories across the globe.


You will lead cross-functional teams across the globe on your own, delivering mission critical solutions and services to world-leading exchanges. You will be responsible for essential project management activities, Service release scope management and perform complex troubleshooting to incoming incidents. All while continuously working on building strong relations and trust with your client. Furthermore, you will:


Build and develop strong customer relationships by managing customer expectation and leading them to customer satisfaction by understanding their business needs and technical challenges.
Plan, coordinate and deliver Service Releases, corrections and enhancements
Report on KPI, SLA & target metrics to internal and external stakeholders
Troubleshoot incoming incidents and owner of backlog
Act as single point of contact for clients for technical questions
Engage and collaborate closely with external clients, suppliers, and internal stakeholders
As a TAM, you will be the link between the client and the support organization consisting of Developers, QA and Business Analysts.
As a part of the Client Success Delivery organization, you will be reporting directly to the Head of Support


To be successful in this role, you need to have a flexible mindset and an ability to adapt when pre-requisites are changing. Also, we foresee structure and a great attention to detail as important in this role, along with being comfortable liaising with individual contributors, as well as getting the most out of the team!


What you will bring to the team:


Several years of experience working as a TAM, TOM, Service Manager, or a Project Manager
Excellent knowledge of modern software design, development techniques, methodologies, and Software delivery
Outstanding communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels
Strong coordination / Project management skills
Hands-on experience with Linux, databases (e.g., Oracle, PostgreSQL)
Strong Excel and PowerPoint Skills
Excellent working proficiency in English
A degree in Computer Science, Engineering, other related discipline or equivalent work experience


It would be great if you also have:


Knowledge of Capital Markets and Trading/Clearing systems with prior experience in a technology company
Experience working with Cloud solutions (AWS)


Employee Benefits & Rewards


At Nasdaq, we are committed to investing in you and your future. That's why w e offer a suite of programs, benefits and resources to support our employees’ priorities and goals – at work and in life. With a mix of globally consistent and locally tailored programs, we strive to meet everyone’s needs, wherever they live. You can read more about our Benefits & Rewards here.


To learn more about our business, visit business.nasdaq.com and check out more about our Life at Nasdaq here.


This is a permanent full time position located in Stockholm, please submit your application in English.


Come as You Are


Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


Apply online: http://nasdaqinc.contacthr.com/108741818>