Lead Technical Support

This isn't a conventional car company. We´re a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Lead Technical Support
Lynk & Co 01 will soon be on the streets! We’re excited to build up a technical support team that will make sure that all workshops can do their work in a state of the art-way, with fast and smart solutions and always keeping the highest quality standards.

To make it happen we value tight cooperation with the full support network and highly skilled people who know a lot about cars, workshop systems and how to give an excellent support experience.

We think that you are a person who likes to challenge yourself, enjoy some action and fast-paced approach, finding innovative solutions and still being able to build a robust and long-term way of working.

You will partly be operational to support the workshops, but also coaching the team to perform on top. Within the role you’ll implement the way of working, and we always strive to build an environment where we encourage continuous improvements. All to keep a good service level and let cars stay as long time as possible on the streets instead of in the workshops.

Lynk & Co’s technical support team are supporting the workshops in two support levels; 2nd line in the markets where we have launched and 3rd line back office located in Gothenburg.



What you´ll do

- Lead a technical support team consisting of a 2nd and 3rd line support as well as incident investigation
- Secure the delivery from the team giving workshop technicians the technical support and addressing incidents and quality deviations
- Implement way of working in the technical support network
- Settle requirements on systems to be used to support the process
- Work close to our technical training team




What you should have

- You have several years of experience within uptime, aftermarket and technical support
- You are service minded, always with the final customer close at heart
- When you identify issues you naturally also come up with solutions.
- A strategic mind to find sustainable solutions. It could be to resolve technical issues, customer issues as well as process improvements - we are in a growing phase where we like to challenge our existing ways of working to find more innovative and efficient approaches
- We also appreciate if you have hands on experience from working in a workshop and international experience from the European market


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that’s not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Cart tournaments, lunch dance sessions, after work get togethers etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We’re a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Are you curious about who we are and our business model? Visit https://hello.lynkco.com/ to see the film from the Lynk & Co-reveal.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest December 18. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you´re interested.

If you want to learn more about the position, please reach out to Marielle.BorkmannEdgren@lynkco.com. If you have any questions about the recruitment process, please reach out to Malin.Linden@lynkco.com.