Leader for Quality Action Group Electric Volvo Trucks heavy-duty

Are you passionate for driving sustainability to shape the world we want to live in? Volvo Group is one of the world’s largest manufactures that expressed its commitment to sustainability. Our long-term ambition is to be 100% Safe, 100% fossil-free and 100% more productive. Volvo Trucks aims to take the lead in electromobility and has set an ambition to reduce CO2 with 50% in 2030. We’re now speeding up the shift to electric heavy-duty transportation and introducing our electric trucks for heavy loads that support longer driving ranges and that can handle up to 44 ton.


Do you want to be part of this exiting and important introduction as the leader for the Quality Action Group for Volvo Heavy Duty Electric Trucks?


WHO ARE WE?
Sustainability and Customer Satisfaction is in our DNA. We love the planet, our products and our customers, so we work hard to provide the best fossil-free products to the best customers. You will be part of a result-oriented team of highly motivated colleagues that wants to make a difference for the end customer and achieves this by promptly addressing and resolving customer issues, often in direct contact with dealers and end customers. As a team we are continuously improving our deliveries and way of working.


THIS IS WHAT WE OFFER
As a Leader for the Quality Action Group, you will hold a strategic and important role belonging to the department Quality and Customer Satisfaction, Complete Vehicle within Group Trucks Technology.


You will report to Manager of Product Quality Complete Vehicle, Quality & Customer Satisfaction GOT. During launch of Volvo Heavy Duty Electric Trucks, you will be a member of the Project Management Team.


WHAT YOU WILL DO
You will lead and drive the Quality Action Group (QAG) to secure the customer satisfaction at launch. QAG is a dedicated taskforce to drive quality to target on new vehicles and as a leader you will assure that customer quality expectations are met.


The purpose of the QAG is to:
Protect our customer from quality issue at product introduction.
Have an early detection of infant quality issues to minimize impact on the field.
Coordinate resolution between project and maintenance.
Visualize and report the quality result of each product introduction.



The Quality Action Group is a cross-functional team supporting the customers and dealer network during the introduction phase of new Products and modifications in market. You will act as a liaison between the Project teams and the Product Quality Leaders (PQL). Supporting the PQLs to be quicker to identify emerging quality issues early in the life of the product and facilitate that actions are taken by responsible product owner as soon as possible to minimize customer impact. Assessing and reporting product quality status to the Field Quality Meetings (FQM). Securing escalation within FQM through the right PQL.


You will also monitor and report the status to stakeholders such as management, steering committees, and the Volvo Truck brand.

Personal attributes needed to succeed in this role:
Focus on generating Customer and Business value, drive for results
Communication, ability to provide information regarding tasks, plans, schedule, strategies and organizational structure to stakeholders, ability to communicate with many people and functions using oral as well as other presentation skills
Engage and inspire, create a climate in which people are motivated to do their best to help the organization achieve its objectives
Instills trust, gaining the confidence and trust of others through honesty and integrity
Interpersonal understanding: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
Adaptability, comfortable with unanticipated changes of direction or approach
Manage Complexity & Ambiguity, consistently achieve results, even under tough circumstances, not afraid to use facts to demand action from line functions
Deep technical interest and are willing to learn more about our products and their application.
Effective decision making, ability to identify key issues & problems and pick the best choice among alternatives, ability to make timely decisions and to take action reflective of business objectives
Cultivate innovation, create new and better ways to be successful and efficient
Issue & conflict resolution, ability to recognize resistance and overcome it, ability to control project issues while avoiding power confrontations



Required Qualifications
Education:
Master or Bachelor of Science degree or equivalent technical university degree



Experience - Work:
>3 years of technical work in relevant areas
Proven leadership in technology and people or in projects and project management
Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders
Experience in vehicles development and vehicles product know-how
Experience in operating effectively even when things are not certain, or the way forward is not clear



Technical skills:
Strong knowledge in database and data visualization applications such as Excel and Power BI.
Product and system/application knowledge
Knowledge in relevant Volvo processes: Analyze and Solve Customer Product Issues (CPI), Agile work method.
Good Customer and Market application understanding.
Knowledge in Systems: JIRA, KOLA, IMPACT, ARGUS, QRAFT, FQA, EDB, VDB, VDA, LVD, UCHP.


We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others. We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.


Doesn’t this sound like an amazing opportunity? Interviews are conducted continuously, so send us your application today! We’re looking forward to reviewing it.


Curious and have some questions? Give me a call or meet me over a cup of coffee!
Hannah Ahl, Manager Product Quality Complete Vehicle/EEVC, Q&CS GOT, +46 0739-026782


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.