Learning and Development Specialist

ABOUT TELE2
At Tele2 we have a vision to enable a society of unlimited possibilities. We strive for circular economy, innovation, diversity and to protect children online. We are now looking for a Learning and Development specialist to join our team to create exciting learning experiences for our customer support team members and leaders.
As the first point of contact for many of our customers, our customer support team members are the embodiment of Tele2’s and Comviq’s brand promise. They inspire people feel unlimited and free to do whatever they want, whenever they want.
We are proud that our company is built on the courage and strength to challenge everything that others take for granted. We are driven by an absolute belief that things can always be done better by acting fearlessly and challenging how things can and should be done. We take great pride in our role of delivering customer value by being Reliable, Insight Driven and Collaborative – it is called the Tele2 Way. We focus on simplicity in every task we undertake, aim to creating unlimited possibilities beyond expectations.
ABOUT THE ROLE
As a member of the Quality and service experience team, you will be an expert in working with learning and development, to inspire people and companies to seize digital and use it to the max.
Tele2 is well known for its high pace, fast decision making, and ability to quickly adapt to change. In this role you will act as a learning and development specialist, delivering learning journeys, coaching activities and results that meet the business needs. You work intensely with our customer service partners and subject matter experts and of course closely with your colleagues in Customer operations.
Responsibilities include:
• Identify skill gaps among customer support agents and teams,
• Planning and ensure online courses, classroom training, practice and coaching
• Design, create and produce learning materials such as online courses, trainings, tests
• Conduct Train-the trainers
• Follow up and evaluate learning and development activities
• Actively develop strong relationships with key stakeholders
WHAT WE LOOK FOR
We believe that you are a great project leader with high integrity and a strong self-leadership who thrives when making things happen.
You bring curiosity and an open mindset, love change and finding new ways to reach out and make an impact. With a passion for sales and experience from communication in digital channels, you most likely have a couple of years’ experience from sales, service or people department working with similar assignments.
We also believe that you are structured and an efficient doer, you are proactive and persistent with great interpersonal skills. Excellent verbal and written communication skills in Swedish and English is required. Work experience in Adobe Creative cloud and Articutate storyline 360 is a plus.
LIFE AT TELE2
Working at Tele2 will let you work in a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward. Every employee is important for the company’s success and you will always have an impact through your work. We provide you with the opportunity to grow and develop through internal paths within the organization.
ARE WE A MATCH?
Find out more about life at Tele2 and who we are at tele2.com/career and WeareTele2 on Instagram and Facebook. Are you interested in knowing more about our work to create a more sustainable future? Read about our social responsibility and green efforts at tele2.com/sustainability.
This is a fulltime permanent position located at our headquarter in Kista, Stockholm.
Selection and interviews are conducted continuously. We look forward to you application!