Learning and Development Specialist - Volvo Cars Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

The future belongs to those who are empowered by a great idea and can carry it out. At Volvo Car Group our mission is clear: "To be the world's most progressive and desired premium car company and to make people’s life less complicated”. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on-board. People that want to make a difference and create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future
Volvo Car Service Business (VCSB) is a unit within Volvo cars, which is responsible for the worldwide aftermarket business, the development and distribution of spare parts, service and repair methods and accessory range. Our ambition is to be the preferred supplier of parts and service to our dealers and customers and thereby actively contribute to creating the best car ownership experience for the customer.

What you’ll do
As a Learning and development specialist, you will co-create various learning prototype programmes i.e. customer service process, technical skills development, customer communication, service management, spare part management etc. You will be able to execute a high-level or pilot implementation of your designs which eventually will be rolled out to a global audience or learner group. 

Daily tasks can typically involve the following; 
•    Create and develop various learning programs using appropriate design methodologies.
•    Analyse and understand the customer service business needs and objectives in order to translate this into an appropriate and timely training intervention.
•    Interpret the outputs of a Training Needs Analysis to recommend suitable learning intervention for global deployment.
•    Identify the impact required through the recommended learning and training intervention.
•    Design tailored train-the-trainer interventions relevant to business need, audience, timing and specific market requirements.
•    Keep up to date with different learning methods, frameworks and tools i.e. virtual classroom, simulations, articulate 360, Blooms taxonomy, Addie etc.  

You and your skills
To be successful in this role you need to have experience in program design, both digital and instructor led. A working knowledge of learning performance models with a firm understanding of how effectiveness of learning can be measured. Kirkpatrick and 702010 are good examples of such models. 
Project management and implementation experience will be a distinct advantage.
Competence and experience are important, but personality is key! We are looking for a team player with a positive mindset and a personal drive. You need to be passionate and engaged, inspiring people around you and have great communication skills.

How to learn more and apply 
If you have any questions regarding the position you are welcome to contact: Dolf Smuts, Head of Learning and Development Volvo Cars Service Business at dsmuts@volvocars.com
For questions regarding the recruitment process, please contact Senior Recruiter; Pedram Yousefi, pedram.yousefi@volvocars.com 
Kindly register your application as soon as possible but not later than 2020-11-09
Please note, due to GDPR we cannot accept application through E-mail.