Learning Content Developer Volvo Cars Customer Care

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Learning Content Developer Volvo Cars Customer Care

Volvo Cars is on a mission to provide freedom to move in a personal, sustainable and safe way. In a rapidly changing automotive industry, we are pushing boundaries and re-inventing traditional models of car-ownership – creating attractive mobility solutions for tomorrow.

Who we are
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centres across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in!
Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey!

About the position
As Learning Content Developer you will work in the Global Operations team where you will have a creative and driving role within Talent Development.
You will work closely with your colleagues in the central Talent Development team, the local trainers, and other stakeholders. Your focus will be to create world-class learning material to accelerate competence development.

What you will do:
* Produce, edit, and deliver engaging, interactive training content in web-based and instructor-led formats
* Design and develop learning outcomes assessment activities, including questions, scenarios, and simulations
* Develop and organize training curriculums, continuous testing and evaluation procedures and methods
* Drive content projects for their entire lifecycle from planning through post-launch
* Build and leverage strong relationships with multiple stakeholders to deliver learning content in complex, global projects
* Grab hold of opportunities to refine and/or expand training programs and materials to better support customers and enhance our customer sales efforts
* Identify, promote, and implement strategies to improve content development workflow, ways of working and team efficiency
* Continuously interpret metrics to assess content and improve our customer experience
* Stay abreast of trends in automotive, adult education, and training industries


You and your skills:  
* Experience in designing and developing interactive, multimedia learning materials preferably from a contact center environment
* Experience in developing training materials in line with instructionally-focused learning standards
* Project management skills
* Solid spoken and written presentations skills in English
* Experience in post-secondary or adult education


To be successful in this role you are organized, driven and pedagogical, you have a positive “can do” attitude and see opportunities in solving tasks. Collaborate with colleagues and work across organizational borders comes naturally for you and you have experience from managing tasks where digital components are key for delivery. We believe you have the ability to transform complex business materials to fun, nimble and easy digestible learning experiences.

Location: Gothenburg or other Customer Care Centres

How to learn more and apply
If you have questions about the position, please contact Talent Development Lead Maria Lundin at maria.lundin.3@volvocars.com or Head of Global Operations Billy Casey at william.casey@volvocars.com

For questions regarding the recruitment process, please contact Senior Recruiter Camilla Helgesson at camilla.helgesson@volvocars.com
We want your application at the latest 2022-02-25
Please note, due to GDPR applications via email will not be accepted.