Learning & Development Specialist to Customer Operations

Qliro has offered payment solutions to our Nordic customers during the last five years. We are a fast paced, startup that has grown to become the second largest Fintech provider in the Nordics. Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as a role model and make our team grow and shine. We will create the best and exhilarating atmosphere for both our customers and employees.

Qliro is looking for a dedicated Learning & Development Specialist to Customer Operations. In this role you will be working towards optimizing the customer experience where your main focus will be to proactively develop both your employees and the entire employee journey. You will be working in a great team with a mutual goal to give our customers a WOW experience.

Come join us, it will be fun!

What you’ll do:

- Create a WOW onboarding experience within Operations for our new hires, including conducting new hire trainings.
- Ensure new hires have all relevant knowledge about our products, systems, processes and follows our compliance guidelines.
- In addition lives and leads by our values, ensuring that our new WOW:ers will do the same.

- Maintain skill matrix for all employees, to ensure multi skill and cross skill capabilities
- Identify training needs across the different customer operations teams and drive further development for all employees
- Develop training materials, both for classroom training's and e-learning.
- Be responsible for creating and generating Experience WOW to Qliro’s customers by supporting our fantastic employees.
- Contribute to creating efficient processes and keep high customer satisfaction throughout the entire customer cycle.
- Be a part of Operations future development - work proactively and agile. Take necessary actions to adapt and work agile to meet future need and growth
- Contribute to creating WOW in our employee journey
- Contribute to inspire and make each individual to grow
- Provide recommendations on development of Qliro’s products and processes based on own observations and reflections from the team


We believe you:

- Have previous experience of leadership and development and/or equivalent education
- Are structured, flexible, engaged and have great communication skills
- Have experience in E-commerce, banking or finance, preferably within customer service
- Deep knowledge with the Microsoft Office-package
- Experience in conducting training and developing training materials
- Fluent in English and Swedish, knowledge in other Nordic languages is meritorious


You will work together with your team, which means working office hours and a few holidays.You will be reporting to the Team Manager of the Operations Excellence team.

This is an exciting opportunity for you to join Qliro, with the possibility of grow within an exciting Fintech startup-environment.

WOW in everything we do

As a team member, "a Qliroer," you will be offered to work in a dynamic and fast-paced Fintech environment. We thrive on challenges, personal growth and we have a culture that emphasizes learning and development embracing our core values. We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive. We strive to empower our people to manage their time and work effectively and, wherever possible. We promote flexible working hours to help you juggle your everyday life and love the work you do.