Learning experience leader (trainer) with Swedish

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find Learning Experience Leader - Trainer (Swedish)

Position: Learning Experience Leader - Trainer (Swedish)

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;

Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;

Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees' progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;

Research and present new technologies and methodologies in workplace learning; and
Ensure that all trainees adhere to the company's Code of Conduct.


REQUIREMENTS:

Fluent English (C1) and Swedish (C1), must be able to read and speak the language with an emphasis on great grammar skills
Fluent English speaker

With at least 1 to 2 years of working experience in a related field (training or teaching experience)
Preferable BPO experience
Proficient in Microsoft and Google applications

A problem solver and critical thinker
Can present and facilitate a class discussion
Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience

With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
Has excellent oral and written communication skills
Can work in a flexible schedule including weekends, holidays, and longer hours
Bachelor's degree in a related field or equivalent work experience

Proven experience in team leadership, preferably in a BPO or tech company environment
Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation

Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams

Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
Experience with machine learning-based moderation tools and technologies will be considered as an advantage.


OFFER:

Excellent remuneration package based on experience, skills and performance
Shifts within 24/7 hours of operation
Relocation support
Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.