LG Electronics, Product Specialist Department is

When our customers have questions related to our products they can get support from our Support Agents who are based on Spain.If they are not able to respond they will approach our department.We are growing and need a full time resource. Purpose of Job/Function Communicate with our Support Centre in Barcelona thru our internal system CLS. Tasks and Responsibilities You will need to make sure that all questions raised by our customers, whom the Support Agents are unable to respond to, are answered within 48 hours.If you are not able to answer question(s) by yourself your responsibility is to internally find the person who can respond to the outstanding issue(s).As such you need to identify problems and find solutions.You will need to create manuals for our Support Agents and train our Support Agents on general questions raised.You will need to have weekly phone meeting with TM at our Support Department.You should also develop the Support Function together with external company and LG to be the No 1.You should gather information from all departments and share it in an easy way to support our Agents.You shall make report to European head office so they can follow up all KPI:s for us. Person Profile University or HBO degree with marketing as major is a good but not conclusive You should have a technical knowledge and high interest in how our products works