Liability & Insurance Coordinator to Samsung

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

We are currently looking for a Product Liability & Insurance Coordinator to our customer Samsung! This is a consultancy opportunity, a 2-year contract starting ASAP, with the possibility for an extension. 

The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant, and innovation is critical to a company’s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

Job Description: As a Product Liability & Insurance Coordinator you will receive errands from the support team or escalated cases from the VOC team, and handle the cases via phone or E-mail. The daily work will include contact with insurance companies, Samsung’s legal team, consumer authorities, and customers. You will also administrate the contact with our laboratory in the UK and handle the freight of damaged phones, as well as handling the errands toward customers. Other than this you will also be monitoring VOC’s KPI’s and manage our risk ticket handling.

Key accountabilities include:

Manage Nordic PL, insurance, and CCB cases escalated by the support team or from the VOC team.
Communicate with insurance companies, Samsung’s legal team, consumer complaint boards, and customers.
Conduct thorough investigation on each case before presenting proper outcome.
Logging of PL cases in Samsung’s internal systems and report to Samsung Head office in South Korea.
Manage risk tickets.
Monitor VOC’s KPIs, present a monthly report, and analyze the findings for improvement and action plan.
Required skills & background: College (“gymnasium”) finished
Senior experience with at least one of the tasks, preferably more than one
Excellent skills in consumer law, at least in one of the Nordic countries.
Fluent in English and Swedish
Skills in another Nordic language is a plus
MS Office knowledge (Excel, PPT, Word)
Your Profile:       To fit in this role, we believe that you are a service minded person who is time efficient and can manage working towards set deadlines. You are also a confident person with the ability to identify opportunities for improvement and suitable solutions. Other than this we also see that you are/have:

Thorough but effective
Empathic
People skills
Curious
Team player
Highly driven with an eye for quality and customer satisfaction
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline. 


We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave, and overtime compensation. 
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership