Life Science - Technical Support Engineer

About the position
Are technical troubleshooting and delivering first class customer experience your superpowers?
Do you have experience from a hands-on technical role, working with customers in laboratory environments?

Life Science in the Region of Øresund (Skåne and Greater Copenhagen) is flourishing and with that the elevating need for talented Technical Support Engineers.

This role combines cutting edge technology, science, troubleshooting and customer management.

Our customers are leaders in their field and provide a broad array of innovative life science products. They operate in different segments across Life Sciences and vary in sizes.

Are you ready for your next professional challenge, providing service and support to Life Science customers? By registering your CV today, you open your doors to different opportunities in this field. When there is an opening which matches your profile, we will contact you.


Responsibilities
• Independently plan and execute technical service and support, remote and on customer sites, serving as a trusted advisor
• Install new instrumentation
• Deliver product demonstrations, training, and technical advice to customers
• Perform preventative maintenance work
• Deliver emergency break down services, driving maximal up-time
• Drive customer satisfaction and loyalty
• Timely completion of documentation, including service reports and IQOQ documentation
• Document and report recurring technical issues to support product quality and development
• Develop action plans for escalations and ensure acceptance from the customer
• Collaborate with internal partners to resolve customer issues and improve processes
• Actively seek to maintain expert understanding of the technology and applications within the area of responsibility
• Develop knowledge about the product portfolio to conservatively identify sales opportunities


Your profile
• You hold an academic degree in a Life Science or Engineering discipline
• You have already acquired some technical experience with Life Science laboratory systems from previous experience
• A proactive and creative problem solver with the ability to troubleshoot complex technical queries
• A customer orientated individual, who enjoys supporting customers’ technical challenges and concerns
• An excellent communicator in English, preferably also in Swedish and/or Danish, also when stakes are high
• You work reliably under time pressure, in fast-paced and agile environments
• You hold a driver’s license and accept that frequent travel up to 75-100% can be part of the work

About the organisation
Poolia Life Science is a preferred partner for large organisations, start up and scale up companies within Life Science.
With our Quality Assured processes, we match high competence candidates with their next career opportunity.
We can help with consultants and/or permanent recruitment. We use our expertise and experience within Life Science recruitment to understand the industry's and candidates' behavioral patterns. With the vision Worklife of tomorrow, we at Poolia Life Science are passionate about both customers and candidates.