Line Manager of Service Desk team

We are looking for a Manager for the Service Desk Team in Credit Solution and Services. The team of Service Desk co-workers has the key role of being interface for the continuous services’ teams and the customers. This is a highly skilled team combining both a technological background, and business-oriented background. Their day-to-day agenda is to improve the quality, performance and the way of working so that the services we provide for our customers are constantly improving and at the highest quality standard.
Your Responsibilities:
Leading a team of approximately 30+ Service Desk team members
Responsibility for incident and problem management, with good quality and agreed scope.
Measure the performance of the team, the services and the quality.
Leading an agenda of continuous service improvements.
Ensure the right focus to competence development for the team members.
Ensure that the strategy for Service Desk is updated and in line with company needs.

What we expect:
7+ years in Service Desk Management
Compliance experience, with special focus on ISAE3402, IS0 20001 and ISO 27001
Developing and training employees in Incident, Problem, Request and Change management
Managerial reporting
Excellent communication skills.
Fluent in the English language.
Deep Understanding of IT, ITSM
ITIL4 certified
Strong Leadership kind of personality.
Willingness to learn and grow.
Proactive approach.
Independent, self-driven.

Did we get you inspired?
We look forward your application!
Please attach your CV or LinkedIn-profile and we’ll reach out to you. Interviews will be held on continuous basis, so we encourage you to apply today. If you have any specific questions regarding this role, please contact hiring manager Lisa Huge, lisa.huge@tietoevry.com
We perform background checks on all final candidates.
TietoEVRY declines calls from recruitment companies.
TietoEVRY is one of the leading companies in the Nordics building better digital services for our clients both on private and public sectors. For us Public Cloud is not an enabling technology, but a new and better way for customers to build digital services. We also believe that combining our Nordic culture and breadth of our capabilities makes us best positioned to help customers to achieve real cloud transformation.