Live Operations Manager [Avatar: Frontiers of Pandora]

We are looking for an experienced project manager to join the Live team for Avatar: Frontiers of Pandora in the role of Live Operations manager.
Your goal is to emphasize a “player-first” mentality to all Live Operations, while proactively and reactively addressing player’s needs to provide them with the best player experience possible.
Executing the live operations, you’ll be a project manager, coordinator, and communicator between teams all over Ubisoft, from Frontline to developers, Producers and Com Dev.
This role reports to the Live Producer.
This is a permanent position based in Malmö, Sweden, and requires working onsite. We kindly ask you to apply with your CV and message to the hiring manager / cover letter in English. Applications will be reviewed whilst the job-ad is posted.

Responsibilities
Assure quality of service and day-to-day operations
Communicate on and coordinate with stakeholders and partners, such as the Frontline, Online Services and Live QA, on the status and upcoming releases
Live Orchestration of tests, releases, and events
Oversee communication, e.g., patch notes, maintenance messaging, server status, making sure it’s populated, relevant and correct
Create an environment for a safe and friendly community
Follow and support the implementation process of the Backoffice tooling, bringing requests from Customer Service and Live Ops to the developers and working to constantly improve the efficiency and usability

Qualifications
You as a person
You are interested in games, technology and working in a big company as part of a team. You are confident in taking initiative and finding creative solutions to complex problems. You can build relationships quickly, communicate clearly and facilitate collaboration between a large group of teams and people.

Qualifications
Project Management & tracking tools knowledge and work experience.
Able to drive projects and coordination between multiple teams and stakeholders.
Great flexibility to adapt to situations a live environment, prioritizing and coordinating efforts to solve any problems.
Capacity to analyze risk and create contingency plans.
Workshop and post-mortem facilitation.
Excellent communication, interpersonal and presentation skills with high proficiency in spoken and written English.

Additional skills and experience
Agile mindset
Experience in customer communication
Understanding of game development processes.

Additional Information
Massive Entertainment is a world-leading AAA studio located in Malmö, Sweden and part of the Ubisoft family. We’re a multinational team of more than 650 passionate and highly skilled people from 50+ different countries. Our studio’s goal has always been – and still is – to craft the finest gaming experiences for all players.
At Massive, you get to do what you love most while bringing your own experience to our ongoing projects, like Tom Clancy’s The Division 2, Avatar: Frontiers of Pandora, and The Star Wars Project. We're also developing new tech here, such as our in-house engine Snowdrop, and Ubisoft Connect - Ubisoft's digital ecosystem and distribution platform.
All your application information will be kept confidential according to EEO & GDPR guidelines.