Loan Operations Agent

Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

Customer Operations are standing in front of an exciting journey; prepare and set the structure for future growth and development. You will have the possibility to develop as an employee. Do you want to be a part of creating the best and exhilarating atmosphere for both our customers and employees?

We’re now looking for a Loan operations agent to be a part of our Loan Operations Team.

What you’ll do:

- You will primarily handle questions about Qliro's Personal Loan over the phone and email. The errands vary between simpler to more complex errands that require collaboration with colleagues both within the team and with the rest of the organization, which means that you will build a large network internally.
- You will get the opportunity to support all our Operation teams to broaden your competence in all our consumer products.
- You will both work with administrative tasks and customer contacts; therefore, you need to have operational characteristics to easily switch between tasks.


The team is in an exciting build-up phase in a changing industry that is constantly evolving, this means that everyone is encouraged to be proactive, take a lot of responsibility and constantly work for improvements in processes and routines.



We believe that you are:

Someone who loves service and communicating with people. You also value accuracy and flexibility highly. You are curious and find it fun to be able to develop in your work. You think sales and service goes hand in hand and are natural ingredients in building world-class customer experiences.

Fluent in Swedish and English verbally and in writing is required, knowledge in other Nordic languages is meritorious. Furthermore, we believe you have good experience working in digital and web-based help tools.

The role is suitable for you who want to work alongside your studies, working hours are flexible between our opening hours Monday to Friday 08:00-18:00. We expect you to work 10 hours per week, and since you’ll get the opportunity to support all our teams at Operations it’s usually a possibility to work more if desired.

WOW in everything we do

As a team member, "a Qliroer," you will be offered to work in a dynamic and fast-paced Fintech environment. We thrive on challenges, personal growth and we have a culture that emphasizes learning and development embracing our core values. We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive. We strive to empower our people to manage their time and work effectively and, wherever possible. We promote flexible working hours to help you juggle your everyday life and love the work you do.