Logistics and Customer Services Manager

Logistics and Customer Services Manager
BioLamina is currently looking for a dedicated, meticulous, and service oriented Logistics and Customer Services manager to strengthen our team. In Logistics and Customer Service you will be in contact with customers from more than 35 countries with responsibility for the complete ordering and shipping process. You will also play an important role in keeping the internal operations running smoothly and building of capacity for the future, with daily interactions with our Production and Sales teams.
You will be working in our office and production facility in Sundberg in a highly multicultural environment.
Responsibilities
· Handling of the complete ordering process: Communication with customers, preparation of quotes, receiving and preparing orders, invoicing of customers.
· Handling of the shipping process: Registration of shipping with different courier companies, handling of customs documentation, picking, and packing. Monitoring and follow-up of deliveries.
· Uphold excellent service levels to customers, e.g., keeping response times and delivery times
· Building of good relations with customers and suppliers
· Collaboration with Production and Sales departments to assist coordination and planning.
· Playing an active part in continuous improvements for streamlining processes and exploring possibilities of building of capacity efficiently in the department.
· Keeping documentation of Logistics and Customer Service processes relevant and up to date.

Qualifications
· Sense of accountability, with attention to details.
· Problem solver with collaborative mindset.
· Excellent English skills.
· Good IT skills – prior experience from working with SAP Business One or other order handling system is a plus.
· Proactive and aptitude for learning new things and willingness for change.
· Prior experience from administrative handling of customs and toll papers (shipping goods) is a plus.
Location
The office is in central Sundberg, Stockholm, with good communications through public transportation (SL), e.g. subway, light railway, and commuter trains. There are also indoor parking opportunities available.
Working at BioLamina
You’ll be working with colleagues who are dedicated and high performing. We believe our products can change the world and we have high ambitions to do so. All employees are important and every employee counts. BioLamina is a learning organization, and we do this from each other and from the outside. We value our employees, and we are committed to ensuring that the work environment is pleasant, sustainable, and safe. BioLamina is an ISO-certified company, we provide quality products and take pride in the quality in everything we do.
BioLamina is a member of IKEM – Innovation and Chemical Industries in Sweden. IKEM has collective agreements with relevant trade unions of the sector, and as a member, BioLamina is part of the collective agreement. Employment with us includes a beneficial pension policy and generous wellness allowance. There is insurance for sickness, in case of loss of income, counseling and call support, rehabilitation as well as life and accident insurance.
We proud ourselves in providing an equal workspace making sure people are given equal opportunities, equal pay, and are well accepted for their differences. We embrace diversity and inclusion in all aspects of our business.
Application
Please submit your application before 15 of April 2021 to career@biolamina.com. Please include the line “Application Logistics and Customer Services Manager” in the e-mail subject line.
We will have an ongoing selection process so please send in your application as soon as possible. If you have any questions about the position, please contact COO Anders Lindblad or Interim HR Manager Maria Nordin.
About BioLamina
BioLamina AB is a Swedish based Biotech company that originates from scientific innovations at Karolinska Institute. Our main products are recombinant laminins, human proteins that are being used to maintain and expand pluripotent stem cells and other primary cell types and for subsequent differentiation into different specialized cell types. BioLamina is revolutionizing cell culture and our products are being used by researchers to develop cellular therapies, building on the era of regenerative medicine. Founded in 2009, BioLamina has grown organically and today we are about 30 employees who develop, produce, market, and sell cell culture research reagents to academic and industrial scientists globally. For more information, please see: http://www.biolamina.com