Logistics Solutions Co-ordinator

Wallenius Wilhelmsen is a global logistics shipping company listed on the Norwegian stock exchange. Wallenius Wilhlemsen brings together five established shipping companies to maximise synergies and growth through shared vessels, networks and customer base throughout the World.

We are currently looking for a talented individual to join the Sweden Sales Support team located in Gothenburg.

To fulfill the ambition to grow the logistics product in Northern Europe we are searching for a Solutions Coordinator to join Logistics in Gothenburg (or Oslo). This role reports into the Manager Logistics Solutions EMEA.

Who we are looking for?

We are looking for a person with experience within the logistics sector, preferably both land-based transport as well as sea transports. You are a proactive team player with a sense of urgency. Able to work effectively in a fast-paced environment, and display flexibility and problem-solving to meet changing priorities and business needs.

Purpose of the role

• To operate existing business in Sweden and Norway
• Support Customer Growth in delivering on ambition for LS and delivering new solutions
• To consistently deliver an outstanding and professional service, through understanding of our customer’s needs, in order to achieve total customer satisfaction and to generate optimal results:
• To provide day-to-day logistics coordination (operational and administrative) for Wallenius Wilhelmsen Logistics Solutions customers
• Operational coordination, planning and monitoring of service providers to Wallenius Wilhelmsen Logistics Services and its customers
• Perform specific tasks in a way that directly contribute to the achievement of contractual objectives, specifically the contractually agreed performance targets (KPI’s) ensuring high quality customer services and any possible future or other contracts.
• Interact with our customers, accept & handle all customer enquiries.
• Develop and maintain positive relationships with customers to drive new business growth.
• Ensure follow up on Customer Satisfaction within set framework.

Accountabilities

• Customer Satisfaction
• Business retention and acquisition
• Delivering on performance KPIs
• Compliance with respect to WW process, policies, procedures and instructions
• Legal compliance within the Sales Support and Customer Care activities
• Cost efficiency within the Sales Support and Customer Care activities

Knowledge & Skills

• Ability to work in a team and collaborate effectively with team members
• Graduated from a logistics-oriented Master or Bachelor Degree and / or relevant shipping, transportation or logistics industry experience of 1 - 2 years
• Results and growth driven
• Flexible, adaptable, and collaborative- ability to foster an agile working environment.
• Good ability to identify opportunities, based on customer’s need and requirements
• Excellent communication skills
• Problem solving and analysis
• Must be able to work effectively in a fast-paced environment
• Result-oriented
• Analytical and numeracy skills: ability to interpret figures correctly
• Strong customer focus/Customer Care mindset
• Strategic and open-minded thinking
• A sense of urgency and display flexibility to meet changing priorities and business needs
• Excellent verbal and written communication skills
• Excellent Swedish and English language skills
• Computer literacy: profound MS Office knowledge and quick learner of business applications
• Ability to understand, accept and enjoy cultural differences
• Be supportive and live the WW Values: Courage, Trust, Imagination, Candor, Speed

We are an equal opportunity employer that strongly believes in diversity and a values-driven culture. The successful candidate will enjoy working in a global company with colleagues and stakeholders from different cultures and countries and where English is the working language.

Application:
A crucial success factor for any company is to make use of people's differences and you can easily search by registering your CV by clicking on the application button below or with your Linkedin profile. Selection and interviews will be ongoing.

With reference to GDPR we do not have the opportunity to receive any applications by mail

We look forward to receiving your application!