Loyalty Specialist to Samsung

About the Role: As a Loyalty Specialist at Samsung, you will work to enhance consumer loyalty and simplify their lives. Your main responsibilities include driving, coordinating, and executing loyalty initiatives. This role involves close collaboration with the Loyalty Lead, CRM team, and other internal stakeholders. You will primarily manage Samsung Rewards and the Samsung Members App from our Kista office.

This role is as a consultant via Adecco that is set to start 16th of September and will go on until further notice.

In your role as Loyalty Specialist, your main tasks will include:

• Collaborating with the Loyalty Lead to optimize Samsung Rewards customer experiences and execute campaigns.
• Developing and deploying campaign plans for Samsung Rewards with the CRM team, ensuring continuous improvement.
• Managing content publication and operations for Samsung Members in CMS and AEM.
• Collaborating with stakeholders from various departments and HQ/EO.
• Creating weekly and monthly reports, analyzing results, and recommending improvements.

The position as Loyalty Specialist is a temporary assignment starting immediately.

About You: We are looking for someone with a background in CRM and loyalty, content production, and digital platforms. You should have experience in using dashboards for segmentation and insights and thrive in a fast-paced environment. A Bachelor’s degree in Business Administration, Marketing, or a related field is required, along with experience working with CRM in a global company.

Additionally, we value the following personal traits:

• Systematic and organized, with a focus on customer satisfaction.
• Team-oriented and respectful, effective at collaborating with others.
• Adaptable, able to manage pressure and cope with setbacks.

Important for the Role:

• Over 3 years of experience in CRM marketing and loyalty programs.
• Expertise in project management and implementation.
• Strong analytical and testing skills.
• Proven experience in stakeholder management within large organizations.

We place great emphasis on personal suitability.

About Samsung: At Samsung, our commitment to excellence drives us to create the best products and services. Join our CRM team to help drive Samsung into the future, enhancing the Samsung Experience for our consumers.

Contact Information: If you have any questions about the role or the recruitment process, please contact:

jesper.jenefjard@adecco.se

For questions regarding registration, please contact support at info@adecco.se

Welcome with your application!

Keywords: Loyalty Specialist, CRM, Digital Marketing, Samsung, Marketing Strategy, Consumer Electronics, Data Analysis, Stakeholder Management, Adecco