M3 Service Template Deployment Specialist

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Join Us

Are you ready to join a dynamic and globally focused team on a mission to revolutionize how we deploy M3 service templates within a leading company? If you are passionate about guiding teams to success and thrive in a global collaborative environment, this opportunity might be your next career move!

Your team

The M3 Service Template Deployment Specialist position is within our Global Service Agreement and Workshop Operations department. We are an international team with global responsibilities. Our mission is focused on analytics of service agreement, workshop, and field services. We are also responsible for guidance regarding processes, safety, and best practices reviews on a global level. We work closely with the marketing and SHEQ departments. 

Your mission

As an M3 Service Template Deployment Specialist, you will be a crucial part of our team. Your responsibilities will involve close collaboration with global colleagues to ensure the successful deployment of the M3 service template. You will provide guidance to customer centers during the implementation phase, proactively identify and address deployment challenges, and assist in post-rollout optimization. Your role will also encompass overseeing service agreements, aligning workshop and field service operations, and maintaining strong relationships with stakeholders across regions.

Role reports to Global Service Agreement and Workshop Operations Manager

Your profile 

To succeed in this role, we are looking for candidates with a bachelor's degree in a relevant field (e.g., Business Administration, Information Technology, Computer Science) and a proven track record in M3 systems (ERP experience) and service template deployments. You should possess a deep understanding of service agreement processes, workshops, field service operations and asset maintenance cycle. Exceptional communication skills, both written and verbal, will be essential, as you'll collaborate with diverse stakeholders globally. 

Your analytical mindset and problem-solving skills will be of use as you identify opportunities for process improvements. Self-motivation and the ability to work independently are key qualities we value.

As this is a global team, fluency in English (spoken and written) is necessary. Knowledge of Swedish or Spanish language is considered a plus.

Location & Travel

This position is based in Örebro, Sweden. The possibility of being located in HUB Garland, HUB Nanjing, or other locations in the proximity of Epiroc office may be considered. Relocation is not provided. Occasional domestic and international travel may be required to collaborate effectively with global teams and provide on-site support.

In case a candidate from a different country applies and is successful, Swedish local terms and conditions will apply.

Application and contact information

In this recruitment process, we review applications continuously. Welcome with your application as soon as possible by creating an account in our recruitment system. Last day to apply for this position is 2023.10.22.

For questions about the position please contact hiring manager: Javier Maureira, Global Service Agreement and Workshop Operations, javier.maureira@epiroc.com 

For questions about the recruitment process or application please contact: Recruitment specialist Zuzana Kalivodova, zuzana.kalivodova@epiroc.com