Mac and iOS Service Manager

Mac and iOS Service Manager (IT-CD-DPP-2022-139-LD)
Geneva, Switzerland
Contract


Company Description
At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction
The position is open in the Device Provisioning and Productivity section of the Compute and Devices group which supports 3000 macOS and iOS devices and 10000 Windows devices, manages server infrastructure of over 500 servers, provides over 100 applications, anti-virus, printing and configuration management tools for CERN.

Your responsibility will be to provide macOS and iOS-based services, design, maintain, evolve and enhance the Mobile Device Management (MDM) infrastructure and select, propose and deploy applications and configurations used by thousands of CERN's scientists and staff every day. Participate in the definition of the device provisioning strategy of the largest particle physics lab in the world: CERN.


Functions

As a Mac and iOS Service Manager, you will:
- Design, support, maintain and improve a productive and secure macOS and iOS computing environment. Understand and follow product evolutions;
- Maintain and evolve a robust Mobile Device Management (MDM) infrastructure for macOS and iOS end-user devices from the design of the architecture to the selection and implementation of the appropriate technical solutions;
- Integrate the MDM with other parts of IT infrastructure and enhance processes (licence strategy and provisioning, eligibility criteria), define and configure appropriate test strategies;
- Deploy, maintain, and update applications and automated configurations for macOS and iOS devices;
- Manage software licences and monitor software usage;
- Issue recommendations regarding Apple hardware configurations;
- Assist users in accessing functions of Apple programs such as Apple Developer Program, Apple Device Enrolment Program and Apple School Manager. Assist IT Management concerning changes in these programs;
- Capture and understand users' needs and constraints and provide efficient user-oriented support. Provide the user community, peers and management with technical expertise and advice and manage documentation.


Qualifications
Master's degree or equivalent relevant experience in the field of computer science or a related field.

Experience:
- Experience in installation, operation, and maintenance (preventive and corrective) of computing systems, including security assessment and patch deployment
- Experience in development of application software for macOS and iOS
- Experience in administration of computing systems including macOS and Linux

Technical competencies:
- Knowledge of operating systems: administration: macOS, iOS, and Linux; Knowledge of systems configuration tools: puppet, JAMF MDM
- Capturing and analysis of requirements for ICT systems: as well as identification and selection of relevant emerging ICT technologies
- Knowledge of programming techniques and languages: zsh, Python, ELK Stack, SQL and Swift or Objective-C
- Installation, operation and maintenance (preventive and corrective) of computing systems
- Development, review and plan computing and communication infrastructure evolution (campus, accelerator complex and experimental areas)

Behavioural competencies:
- Managing self: working well autonomously; taking on activities and tasks without prompting. Taking initiative beyond regular tasks and making things happen.
- Working in teams: building and maintaining constructive and effective work relationships. Debating at the table and engaging in constructive confrontation of ideas.
- Learning and sharing knowledge: creating or participating in forums to exchange experience, comparing techniques and learn from others. Keeping up to date with developments in own field of expertise and readily absorbing new information.
- Communicating effectively: selecting the appropriate medium and forum to communicate. Successfully changing other people's opinions by persuasive arguments. Utilising effective negotiation techniques to achieve long-term results acceptable to all parties involved.
- Achieving results: delivering prompt and efficient service taking into account customer needs.

Language skills:
Spoken and written English: ability to understand and speak English language in professional contexts with the willingness to learn French; as well as the ability to draw-up technical specifications and/or scientific reports and to make oral presentations in English.


Additional Information

Eligibility and closing date:
Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 11.12.2022 at midnight CET.


Employment Conditions

Contract type:
Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.


These functions require:
- Work during nights, Sundays and official holidays, when required by the needs of the Organization.
- Stand-by duty, when required by the needs of the Organization.


Job grade: 6-7
Job reference: IT-CD-DPP-2022-139-LD
Benchmark Job Title: Computing Engineer