Mac Support Engineer IT Operations

Klarna continues to rapidly grow, requiring our IT Support department to expand in personel and technological reach. This is why we?re looking to complement our department with a Mac support engineer.

As a Mac Support Engineer you take responsibility with respect to all aspects of Mac support (Desktop, Server & Network) including setting standards for the architecture, design, integration and implementation, installation, operation, maintenance, decommissioning of hardware & software, security and support of enterprise-wide desktop services. You will supervise the provision of desktop support to internal customers at Klarna promoting a high level of customer service.

Responsibilities

- To undertake the installation and maintenance of Mac desktops and mobile devices ensuring that this is done to agreed procedures
- To ensure that software distribution, patch management and upgrades can be managed centrally.
- To consider issues relating to security, data backup, disaster recovery and virus control.
- To undertake project work assigned by the manager
- To maintain an awareness of developments in the industry and participate in the sharing of knowledge and ideas across the department

Job Specific Skills and Attributes

- Strong and demonstrated enterprise experience in desktop troubleshooting, problem diagnosis, migration planning, design and implementation.
- A thorough understanding of both OS X client and server
- A thorough understanding of networked computer resources (including PCs, Macs, printers and servers)
- Comprehensive experience with managing 100+ machines with centrally managed deployment solutions
- Experience in Mac OS X Directory Services integration with AD
- Proficiency in UNIX command line including Shell scripting and AppleScript
- Knowledge of modular deployment methodologies and image maintenance
- Mac OS X 10.6 Snow Leopard, OS X 10.7 Lion and OS X 10.8 Mountain Lion, Mavericks OS X 10.9 (client and server).
- Mac OS X administration: Server Admin, Remote Desktop, NetBoot/NetInstall, DeployStudio.
- Proficient in supporting Mac applications including but not limited to; Adobe InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint.
- Strong demonstrated experience with Active Directory and laptop/desktop/printer hardware architecture.
- Strong troubleshooting skills.
- Strong documentation skills and the ability to transfer knowledge to peers.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden?s fastest growing companies, you will play an important role in taking Klarna to the next level. You won?t work for Klarna, you?ll work with Klarna.

If you have any questions please email Sara Ekström at: sara.ekstrom@klarna.com.

We recommend you to apply as soon as possible, selection and interviews are held continuously.

Location
Stockholm, Sweden