Major Incident Manager

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Are you passionate about leading the solutioning of complex challenges in a fast-paced and dynamic environment? Do you thrive under pressure and have a knack of leading teams through critical situations? Are you an exceptional problem-solver with strong ability to stay calm and focused when everything seems to be falling apart? If yes, then we have the ideal role for you - join us as Major Incident Manager! This is your chance to make a real difference and be part of a team that values excellence and collaboration.

What you’ll do

You are the driving force!
Minimizing business impact of major incidents is critical for Volvo Cars, as they are affecting the availability, performance, or security of critical IT services. They require urgent and coordinated action from multiple teams and stakeholders to restore normal service as quickly as possible.

You are the facilitator and the great communicator!
You will ensure that we quickly and efficiently solve major incidents that affect our operations at Volvo Cars. You are to secure that relevant stakeholders get involved. You facilitate effective resolutions by chairing the meetings and facilitating the bridge calls. You will work with resolver teams ensuring correct resolutions. You communicate with stakeholders and management teams on all levels within Volvo Cars.

You are the spider in the web!
You are part of a highly motivated team that supports Volvo Cars globally, within incident, problem, and change (ITIL) processes. In this role, you will interact with colleagues at factories in more than four different countries, R&D, corporate functions, as well as the commercial side of the business. You are empowered to approve emergency changes on behalf of Volvo Cars.

You secure the long-term perspective!
You have the responsibility to follow up on all major incidents and appoint responsible teams for root cause analysis. With the purpose to proactively identify and eliminate the root causes of incidents, you will also be orchestrating the problem management process, making sure to solve cross-functional problems.

You will contribute to strategic improvements and process optimization of the incident, problem and change processes.

This position will be based in Gothenburg, Sweden and you will be part of a team working 24/7.

What you’ll bring

We trust that you are a clear communicator and that you manage stakeholders, resolver teams, and top management confidently. Given stressful situations, you act with authority, focusing on solution, service, and people. You are comfortable taking decisions and with stakeholder management including interaction. You are a true collaborator, eager to include and involve. You have great capabilities in monitoring and analyzing major incidents, high ability of efficient orchestration of activities and resolver teams including root cause analysis.

You get energized by getting people together to solve complex incidents, you enjoy having the leading role in meetings, and you are excited about getting incidents solved in cooperation with the experts in resolver teams within Volvo Cars as well as with suppliers.

You thrive on getting a work environment built on trust. You are highly engaged, flexible, innovative, and enjoy working in a global team.

You are excellent in English, both written and spoken. You have great understanding of Volvo Cars Digital landscape globally. You have extensive knowledge in incident, problem, and change (ITIL) processes. You have experience from working with ITSM, ITIL in a product and agile organization. You have experience from working with ITSM tools and Service Now. 
You have a bachelor’s degree in Computer Science, Information Systems, or a related field. 

Want to know more? We hope so

We are looking forward to receiving and reviewing your application, so please submit your CV and cover letter in English no later than Sunday, August 13th.

If you want more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to the hiring manager, Anna Enelund Abramsson, at anna.enelund.abramsson@volvocars.com. For questions regarding the recruitment process, please reach out to recruiter Alice Elisson at alice.elisson@volvocars.com.

Please note that applications via email will not be accepted.