Manager Connectivity Support – Volvo Group Connected Solutions

Do you want to be part of a global organization leading the development of the
Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading!


At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.


This is us, your new colleagues


Consumer Services at Volvo Group Connected Solutions is responsible for the end user services, from idea to development and operation. Together with our partners and customers we create value through fantastic user experience and business enhancing services and products.


We are now looking for a Line Manager for our technical support team in Gothenburg within Support & Service Monitoring.


The role


You will:
ensure a state-of-the-art support delivery with efficient working processes and high customer focus
manage and improve existing deliveries as well as prepare and secure for new services
drive activities to continuously improve and automate work
secure competence and staffing for current and new support scope
follow-up and report performance against targets both internally and towards our business stakeholders
manage all people in the team in terms of recruitment, retention, competence development, salary setting etc.

Your profile


We believe the successful candidate has operational experience from working with support of software-based services in a global business environment.
You have experience from fast-paced organizations with high technical complexity.
Business and quality mind-set, personal credibility, integrity and openness are crucial personal characteristics.
You are a social person with strong leadership capabilities and enjoy working with others.
You have a passion for people, customer value and technology.


The successful candidate will have shown a winning attitude and great persona in combination with a strong track record and references, and you have:
a demonstrated track record of building and motivating strong, world-class teams
experience from managing teams in global organizations
strong communication skills, excellent leadership and people skills
business orientation and sense of urgency when it comes to solving issues
dedication to excellent customer service and customer care
You have a Master’s degree or equivalent as the basis for your career.
You are fluent in English. Fluency in Swedish is a merit.
Swedish work permit is a merit.

What can we offer you?


You will be part of a team that creates great results through awesome people, strong relationships and a high-performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.


Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization.


Welcome to the heart of connectivity at Volvo Group Connected Solutions!


Want to know more? Contact us!


Please contact Ulrika Allén, Director Support & Service Monitoring, +46 739 025641


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.