Manager Customer Operations

The conviction that “it must be possible” has been the driving force behind HemoCue for over 35 years, because when it comes to caring for people, we refuse to compromise. We take pride in being a global leader in near-patient, or point‐of‐care, testing where the patient meets the healthcare system for the first time and where accurate, reliable, and fast decisions need to be made. Our culture of positivity, engagement, and a dedication to getting it right will allow you to achieve something remarkable. Join a team where making the impossible possible has become the standard!
HemoCue is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.


During the first half of 2022 we have worked hard in strengthening the collaboration and value flow between the operational parts of the whole operations organization. To further strengthen the value flow ownership and get shorter decision paths we will combine Customer Operations into the existing Operational leadership team to create an even better cooperation, flow, and customer support.
This position is part of Operations located in Ängelholm, Skåne, Sweden and will be hybrid. At HemoCue, our vision is to do things easier, to do things better, and to do them right.
The new function will report to Director of Operations and Manufacturing and be a key part in digitalization for the future, process development and upgrade of our ERP system. This new department is key to improve our processes and support our customers in an even better way.
If you thrive in a leadership role and want to work to build a world-class Customer Operations organization—read on.
In this role, you will have the opportunity to:
Be a part of the Manufacturing and Operations leadership team
Manager for the Customer Operations team
Clearance to Sell process
Control of Distribution process
Clearance to Repair process
Field action and Sales communication
Revenue Review and Sales forecast process
Price Management


The essential requirements of the job include:
3+ years Leadership experience
3+ years of Experience from Customer support, Sales or equivalent
Ability to manage and prioritize multiple projects, decisions, and activities also in the absence of formal authority
Strong skills in cross functional collaboration
Good understanding of Value flow and ability to take a helicopter view
Fluent in Swedish and English

It would be a plus if you also possess previous experience in:
Quality Management System standards and regulations i.e., ISO 13485 and US QSR

As a person, you are a great teammate, analytical, systematic, proactive, coordinating and who likes a fast pace. You find it easy to communicate with other people and enjoy working in an organization that is motivated by continuous improvement, both in terms of equipment and processes.
At HemoCue we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for HemoCue can provide.
We offer you
A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and important to go to work. Both in Sweden and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly affect other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development.

Please apply with CV and personal letter in English.
Applications will be processed as we receive them, and the position might be filled before the last day of application. Don't miss the opportunity, apply today.
For further information, please contact Director Manufacturing & Operations, Rikard Fredriksson +46 734 14 04 95.
Union contacts: Björn Bylander, Unionen, +46 431 48 12 87 or Emma Kriblad, Akademiker-föreningen, +46 431 48 14 21.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.


If you’ve ever wondered what’s within you, there’s no better time to find out.