Manager of IoT Professional Services

A few words from the manager

Hello! My name is Matiss, and I am the Head of IoT Customer Operations. I'm currently looking for our next Manager of IoT Professional Services. Let me tell you a little about our team: we understand the importance of supporting our team members, and we value the unique perspectives and experiences that everyone brings to the table. With a team comprised of individuals with extensive backgrounds in telecom and IoT, you will have the opportunity to leverage their expertise while fostering an environment of collaboration and continuous learning. Are you up to the challenge? If so I hope you send in your application!

About the job

At Tele2 B2B (Business to business), we work every day to enable a society of unlimited possibilities through our broad portfolio of IT- and Telecom related Products and Services. With a team of knowledgeable
experts, we help Private and Public customers to digitalize and secure their business potential. We are now looking for new members to join our successful team and contribute to our growth, superior customer experience and high employee engagement.

Tele2 IoT, a part of our B2B unit, is in a great phase with positive momentum in the market and the industry overall. At Tele2 IoT, we are innovating for a better future and a more connected society. If you want to be part of this journey as our Head of Professional Service team – apply now! This position is based in Stockholm or in Riga.

The team:

The Professional Services team at Tele2 IoT are working with Service Delivery, Customer Solution Architecture, Customer Engagement/Service Management, as well as being the center of excellence when it comes to non-standard requests and Professional Services orders.

The role:

The Manager of Professional Services team is a hands-on role, were you get the chance to make a meaningful impact on the business, by both identifying challenges and implementing creative solutions to better serve our customers. Together with the team, you will also serve as a trend scout, addressing emerging industry trends. Your leadership will be instrumental in driving customer engagement, service management, and customer solution architecture, positioning Tele2 IoT as a leader in the field.

Your responsibilities include

- P&L responsibility for the Professional Services team, including budget and forecasting

- Ownership of vision, roadmap, and execution of Professional Services roadmap

- Ownership of uninterrupted delivery of our services to VIP customers.

- Ownership of customer SLAs and service quality standards.

- Full Management of a team of 5 people based in 2 countries (Sweden and Latvia)

- Continuous development of a team of professionals responsible for VIP customer technical solutions and services

- C-Level customer engagement for all VIP customers

- Close collaboration with Sales to enable new revenue streams

- Participation in bid management

- Close cooperation and collaboration with other leaders at Tele2 IoT, Tele2 B2B and Tele2 Group

- Prioritization/Escalation management

WHAT WE LOOK FOR

• Strong leadership skills
We value leadership grounded in empathy and communication, creating a positive impact on our team with a strong feedback culture.

• A strong relationship builder and maintainer
We value the ability to establish and sustain long-term positive relationships, both within and outside the organization.

• A fearless and challenging attitude
We encourage a creative and challenging approach to new ideas and solutions.

• A high interest in IoT, preferably with a few years’ experience in the field
We look forward to collaborating with individuals who share our passion for IoT and technological innovations.

• Previous experience with P&L and budgeting

• Technical background in IT or Telecoms is a strong advantage

• Excellent English skills, both verbal and written
Tele2 takes great pride in our fantastic leaders!
As a leader at Tele2 you embrace our culture and live by our values. You also need to be equipped with the desired set of capabilities connected to our leadership profiles, such as showing direction, driving change and engaging and developing our brilliant people.

We offer our leaders continuous development and empowering them to help their team members to reach their full potential, as well as reaching their own. Our leadership is defined as supportive, engaged and inclusive.

Why Tele2

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We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.

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Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.

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At Tele2, we work hard to our commitment to lead in sustainability, which has made us the number one climate leader in Europe and we keep reaching new goals as we are bound to shift to a circular economy.


Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

If you have any specific questions regarding the position, please feel free to contact TA specialist Henny Forsberg, henny.forsberg@tele2.com.

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

As a step in the recruitment process, Tele2 performs a background check on final candidates.

At Tele2 we work hard to fulfill our commitment to lead in sustainability being named the number one climate leader in Europe by The Financial Times and we keep reaching new goals as we are bound to shift to a circular economy. And we help our customers to do this too.

We take great pride in delivering customer value by being Reliable, Insight Driven and Collaborative. We call it the Tele2 Way.