Manager Operations, Global Crew Hosting

We are looking for a Manager Operations, Global Crew Hosting based in Gothenburg, Sweden.
We are looking for a motivated and ambitious individual with very strong leadership potential, combined with knowledge of operations strategies, people-motivation skills and the ability and desire to drive operational excellence.
This is an opportunity for you to work in an international environment with a team of like-minded infrastructure experts in a cutting-edge expanding Software Company. The Global Crew Hosting department comprises of the SOC & Architect team, Deployment team and Operations team. The Global Crew Hosting teams operate from five different locations: Gothenburg, Montreal, New York, Englewood and Singapore.
Our team is providing Platform as a Service (PaaS) for airlines that are using our Crew and Network & Operations optimization solutions.
We are looking for a Manager Operations who will be responsible for the Global Crew Hosting Operations team, and drives processes to achieve consistent delivery of PaaS value to our customers. You are expected to motivate and develop your team, to manage processes, operation strategies and have a desire and ability to learn the fundamentals of IT infrastructure/Cloud hosting environments combined with our optimization solutions. This position will be responsible for managing day-to-day business of operations and ensuring that the Global Crew Hosting Operations team is put in the most successful position. You will be reporting to the Manager Crew Hosting & Deployment Solutions. The role is based in Gothenburg Sweden.
This position is hybrid. The selected candidate will be required to perform some work onsite at the Gothenburg office.
The Crew Portfolio is based in Sweden, Gothenburg. You will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented and creative colleagues who are dedicated to our customers. You will learn and broaden your perspective by working with 400 IT professionals from more than 30 different nations, as part of a global organization where you collaborate with customers and colleagues across the world. Most importantly, you will be expected to make a difference.
What’s in it for you?
You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits. You will work with colleagues and customers from all over the globe in an expanding and demanding business.
You get the opportunity to work with the biggest airlines in the world and help them with their Crew and Network & Operations production systems.
What do we do?
As a Manager Operations of Global Crew Hosting you will spend a significant part of your time in the following areas:
Work close with employees of the Global Crew Hosting Operations team, responsible for maintenance and support of Crew & Network Operations Hosted Production, Test and DR Environments
Guide and support the Operations team on adoption of processes and standards
Resource planning and task distribution
Develop and track KPIs regarding Operations
Provide input to the sales process regarding cost/revenue of operations
Drive growth & development, motivation and employee satisfaction
Establish and improve team collaboration culture within and across the Hosting teams and departments
Line Management tasks (1:1 with employees, performance evaluation, administration)
Revise and track SLA/SLO
Participate in Customer escalation meetings
Participate in relevant Stakeholder meetings, convey and guard the Global Crew Hosting operations strategy
Identify and manage risks to the Operations
Coordinate with the Architects/SOC and Deployment team
Organize & Host Alignment Meetings
Assist in talent recruitment and onboarding



Who are you?
Required Qualifications (Required Skills/Experience):
10+ years' work experience, of which 5+ years in Aviation-IT/Avation Software industry
2+ years' experience as a Team Lead or entry Manager position
Understanding of Operations Strategies
Strong organizational skills
Excellent communication skills, written and spoken. Fluent in English
Ability to perform under high pressure
Takes initiative and has good presentation skills



Additional Preferred Qualifications (Desired Skills/Experience):
Knowledge of Boeing/Jeppesen Crew & Network Operations solutions, applications and dependencies
Knowledge of Crew Hosted Environments
Knowledge of Networking/Infrastructure/Virtualization
Experience in organizing Best Workplace In Town (BWIT) initiatives
Jira, Primavera Reports
Project Management
Experience in Leading Change (Change Management)
Demonstrates high level of of Seek, Speak and Listen skills

We put great emphasis on your personal characteristics. We value individuals who:
Put people first
Embrace diversity and inclusion
Embrace innovation, while balancing the benefits of stability
Want to make a difference, as a team



The Global Crew Hosting team consists of 15 IT Infrastructure experts (globally). The team is today serving about 40 airline customers. We are supporting all our customers 24x7 with a Follow-the-Sun support model on weekdays and periodically on-call rosters during the weekend.
Employer is willing sponsor applicants for employment visa status.
Please apply by sending your CV in English.
Important information regarding this requisition: Candidates must live in the immediate area or relocate at their own expense. This requisition is for an international, locally hired position in Sweden. Successful candidates must be able to obtain and maintain legal authorization to work in Sweden for continued employment. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.