Manager OTS

Who we are

We’re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organization that goes beyond customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are looking for a driven and experienced Manager for our Telesales & Door Sales team to join our Customer Service & OTS department within Consumer Division. You will be a leading player in our ambitions of making Telesales & Door sales fundamental sales channels in Telenor!

Telenor is rapidly heading towards a digital and data driven future and we are looking for people with a natural proactive drive who wish to make a difference.

What you will do

As Manager for our Telesales & Door Sales team, you will be responsible for operations in Telesales & Door Sales. You will ensure that our team is performing according to our sales targets and that our work is in line Telenor’s high ambitions of best-in-class customer experience.

You will be leading a team of five highly qualified team members with various responsibilities within Telesales & Door Sales. You work closely with our Partners to make sure that they have the conditions and activities in place to reach Telenor’s strategic targets and you continuously evaluate our partner setup to make sure that we have what it takes to deliver on our targets. You will be a part of Customer Service & OTS Management Team.

Your key responsibilities
* Responsible for business KPI’s for Telesales & Door Sales; sales, customer experience/NPS, regrets and churn
* Continuously evaluate partners setup to align with goals and ambitions
* Lead the way by being a role model and push the team in building a strong Telenor culture in customer front
* Be the face of Telesales & Door Sales internally in Telenor, promoting and storytelling about Telesales & Door Sales

Who you are

We believe that you are a person with a big passion for sales and in creating long-term relations, both internally and externally. You have an analytical mindset and proven leadership experience within Sales or similar. You have the ability of develop organizations with a strong sales and results culture. Your work is characterized by a data-driven approach in combination with an ability to see connections and understand the overall impact on the channel. As we work in a challenging environment with a high tempo, you need to be a flexible and unpretentious team player with a positive attitude.

Your experiences
* 3+ years of leadership experience in Sales enviroments
* University degree in Economics, Engineer or similar is meriting
* Telesales or Door Sales experience is meriting

Our promise

A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work – We believe that flexibility and freedom to choose where and how to execute your work is a driver for performance, engagement and work life balance. We also believe in the power of better together and that the team spirit develops when we meet and interact in person, therefor our offices act as magnets for collaboration, creativity and company spirit
* A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.

Come join us now

If you would like to know more, please contact Hassan Mustapha, Hassan.mustapha@telenor.se.  Please apply by following the “apply” link in the ad. We do not evaluate CVs sent directly to us on email. 

Good to know
* According to Telenor's policy, we conduct background checks on the final candidate for all recruitments
* Application deadline: We evaluate candidates continuously so please apply today
* Location: Solna, Stockholm