Manager Parts & Logistics

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a manager at Parts & Logistics you will lead a team of specialists who provide internal and external customers support (e.g., technical, order assistance, payment-related assistance).
Reporting to the Service Manager, you will manage local stock levels and integrity and oversee customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency and customer satisfaction.
Your responsibilities
Create, implement, monitor and review customer support strategy. Define key targets and ensure these are achieved for the customer support.
Develop, implement, and maintain customer support processes and participate in customer support related development projects (e.g., tools, competences, resources).
Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinate resolution with After-Sales Service and/or Spare Parts teams.
Oversee price lists, offers, and discount schemes to customers. Ensure timely issue of invoices for revenue generation. Identify and closely follow up on customer issues relating to credit.
Recommend appropriate solution for special customer requests, and coordinate with related teams to ensure the complete handling of the request (e.g. resourcing, quotes, price lists, invoice) is in place.
Establish regular reports and statistics of the customer support process. Review and analyze performance against standards and prepare improvement plans.
Ensure (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Coach, motivate and develop direct and indirect subordinates within HR policies. Drive and ensure know-how sharing and cross-collaboration.

Your background
Relevant university degree within Business and/or Logistics
5 years of working experience in a relevant field
Customer oriented and service-minded approach
Demonstrated sense of ownership and responsibility working both individually and in a team
Strong communication skills
Good Swedish and English communication skills (both verbal and written)

More about us
For further questions, please contact Recruiting Manager Per Lindblom, +46 21 344386. Union representatives - Sveriges Ingenjörer: Nicolin Ahlqvist, +4621-34 42 50; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Roger L. Gustavsson, +4621-32 90 97. All other questions can be directed to Recruitment Consultant Andreas Christiansen, +46 733 51 27 46.
Is this the right role for you? Welcome to apply by December 14th.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.