Manager, Professional Services

If you are into modern, fast-growing, fast-moving SaaS technology with a touch of brilliant ease of user interface - then Voyado could be just the right company for you.

Voyado is the leading SaaS platform in the Nordics for marketing automation, powerful segmentation and cutting-edge AI and machine learning - all baked into a wonderful interface with the mission of Making brands easy to love. Curious to know more? Check out some of our customers (https://voyado.com/customer-cases/) or have a sneak at Voyado (https://www.youtube.com/watch?v=dkX3_Y0cfNk).

About the role

As a Manager in Professional Services you will be a key player in our consultancy organization where you will guide and lead a team consisting of Project Managers, Application Specialists and Frontend Developers. Our consultants focus on customer onboarding for new customers and continuous improvement for existing customers. Our way of work involves technical presale, pre-study and implementation projects.

The Professional Services organization is located in the Stockholm and Norrköping office and consist of approximately 30 consultants organized into smaller sub-teams with different areas of responsibilities. Your main focus will be to create an inspiring environment for your assigned team where both individuals and the group will grow.

You will be working closely with sales, customer success, client management and the customer support organization with the mission of securing and facilitating a world class experience for the customer.

Some examples of your daily work:

- Build and manage a team of approximately 8-10 direct reporting skilled consultants
- Divide your time equally between operative work and managerial duties
- Drive company culture and team activities that support the personal growth of both experienced and new employees in the team
- Responsibility for workforce planning, prioritization and financial forecasts
- Implement both company and business area strategy including follow up on health metrics and goals (monthly reporting) and continuous evaluation
- Establish, follow up and streamline both current and new ways of working, processes and best practices
- Hands on coaching, performance reviews and monthly 1-1
- Collaborate with Head of Professional Services and other managers in the organization


So, who are you?

A business-oriented, service-minded and communicative leader who understands that true leadership is about making your team members grow. You like to set high standards and act as coach, mentor and role model for the trade of consulting and making customers satisfied. You love to combine the use of data and insights to evaluate your team’s performance and profitability alongside being a people person with a great interest for group dynamics. And last but not least, you love tech in general - and SaaS in particular.

Skills & Background:

- A degree (BSc/MSc) within tech or business
- Excellent communication and management skills combined with a pragmatic approach; comfortable in stakeholder management with senior counterparts (both customer and internally)
- Proven track record (formal or informal) of leading, coaching and mentoring cross functional teams in a fast-paced product environment
- Experience from team leadership or change management, preferably within the SaaS consultancy domain
- Full proficiency in Swedish and English, both in verbal and writing


What we offer you

You will be part of an extremely exciting journey in redesigning the market for personalized customer experiences. We want to make our product Europe's leading loyalty system in retail and e-commerce, and together with our customers we are well on our way. We are extremely dedicated to the task, but at the same time we ensure that everyone is doing well at work. You will have plenty of room to grow in a creative work environment where personal development is as obvious as high competence. You get to work with global brands that use Voyado as a platform for their loyalty work, and your everyday life has elements of collaboration with both customer and internal Voyado teams.

Ready to join the team?

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!