Manager Service Implementation

Description
We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.
We believe equal opportunities are the key to our success. No matter who you are, you’ll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.
The Essence of the Role
We're seeking a dedicated and driven people manager to guide and develop a team on a global scale. You will ensure our service implementation processes are driven efficiently, lead times are met, and the team delivers high-quality service to our clients. It's crucial for seamless alignment with other organizational components, requiring you to adeptly manage both large and small priorities.
Your role combines expertise sharing, leadership, and a comprehensive approach focusing on finding ways to improve efficiency through strategies like scalable solutions, cross-functional collaboration, and process automation.
As our Service Implementation Manager, you will:
Lead, coach & motivate a global team of service implementation specialists.
Assemble and analyze statistics and documentation for monthly reporting.
Oversee the processes, routines and lead times are followed by all partners.
Planning workload and division in the team along with Team Lead(s).
Drive and report on department specific project for quality and efficiency.
Represent the function in discussions and escalations.
Participate in the development of system and customer portal.

While our normal working hours are Monday through Friday, it is important to note this role may require your availability beyond regular office hours in the event of significant systems emergencies where your expertise is required.
This role is based in Stockholm and offers a hybrid work model.
Who are you?
We believe you are a self-starter with a growth outlook, committed to achieving both short- and long-term objectives. Your strong communication skills and collaborative approach will boost effective partnership within and beyond your immediate team. With robust people and personal leadership skills, and an exceptional ability to build relationships with unwavering persistence will be your key to success.
To contribute to this role, we see that you have:
Skilled in Salesforce CRM, JIRA Service Management, Confluence, and Microsoft Excel.
Fluency in both written and spoken English. Knowledge in other languages is a merit.
Proficient in understanding complex technical topics and specialized expertise.
Proactive and highly motivated with a natural problem-solving ability.
Adaptable and positive in ever-changing environments.
Demonstrates a deep understanding of customer-centric approaches within company guidelines.

Ready to chase your dreams?
Join us on our journey and submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at the moment, therefore, will take into consideration only applicants who hold a Swedish or EU/EEA citizenship, or have a valid work permit for Sweden.