Manager System Integrator ServiceDesk

Who we are

We’re here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organisation that goes beyond customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

We are now looking for Manager System Integrator ServiceDesk (2nd & 3rd line) to join us in this exiting expansion phase we are in. Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference.

What you’ll do

In the role as Manager System Integrator ServiceDesk at Telenor, you will have an important role in our expansion phase that we are in. You will be responsible to ensure that we are able to operate our services as SD-WAN and WiFi and make sure that our operations capacity is scaled to meet demand of system integrator products and services. Within your role, you will be setting a strategic and operational roadmap together with your management team. You will be part of the SI Operations Management Team and report to the Head of SI Operations.

Within your area, you have an important role as a leader to motivate your team forward and to secure efficient resource planning. You prepare your team for growth and up-scaling, and drive competence development within organization.

In the role as Manager System Integrator ServiceDesk (2nd  & 3rd line), you will be responsible for following:
* Operate fault handling, change requests, monitoring and ensure high level service of our managed system integrator services including ramp-up to meet demand of services
* Maintain and create a good relationship with our clients, stakeholders as well as with cross-functional teams
* Prepare your team for growth and up-scaling
* Quality and continuous process optimization of deliveries
* Budget for the areas of responsibility

Who are you?
To succeed in the role as Manager SI ServiceDesk, we believe that you have a big interest in the area and a will to operate and secure delivery in the best possible way. We think that you have previous experience from a similar role and see that you have strong leadership skills as well as experience in leading teams through change and growth. You know how to get things done and promote action before words. You have experience from managing complex technical solutions, customer operations/service desk and/or scaling organizations.

As a person, you enjoy working in a fast-paced environment, you’re self-driven, and you create impact. You build strong relationships through being communicative, authentic, caring and demonstrating high integrity. You work systematically, have a pragmatic approach, making plans and executing efficiently. Fluent in Swedish as well as English, both written and verbally.

Our promise
A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - have a lunch workout without having to rush back, be able to leave/pick up the kids from school, work from home when you need to. This is no problem if you make sure your team is happy and you perform and deliver your work.
* A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.

Come join us now

If you are interested and would like to know more, please contact Helena Adlercreutz, Head of System Integrator Operations, Telenor Sverige, helena.adlercreutz@telenor.se  Don’t send your CV by mail – these will not be evaluated.

Application deadline: We evaluate candidates continuously so please apply today
Location: Stockholm

Good to know

According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.