MANAGER TECHNICAL SERVICE POWERTRAIN

Are you a person that wants to make a difference every day? Do you have a passion for customer satisfaction and product improvements? Do you enjoy the challenge of working in global teams close to Product development, markets and customers? Then continue reading, for this might be the perfect job for you.


THIS IS US
Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction. We have saved a place for you in our great team of social, innovative and passionate colleagues focusing on the common goal of keeping our customer on the road. The team has the responsibility to deliver and coordinate technical support for the Volvo & Renault products towards Market companies and Importers within the areas engine, EATS & transmission.


THIS IS THE ROLE
As manager for Technical Service you will hold a strategic and important role having the responsibility to lead and develop a team of Product Specialists. The team is responsible for resolving hardware and software related problems in our customer’s trucks. Development of innovative solutions to resolve customer issues is one of the most important deliveries for the team. You will also be a member of Q&CS Got management team with a shared responsibility to develop Q&CS products and services and support creating efficiency through improved flow.


THIS IS WHAT WE OFFER
You will get a unique opportunity to rapidly complement your current project and line management expertise with a deep understanding of real life customer usage - and develop an extensive market knowledge and global network. We know that this will benefit you in whatever future direction you choose to go.


THIS IS YOU
We believe that you are an inspiring leader, passionate for the field of Quality and Customer Satisfaction. You have a positive drive with a demonstrated ability to provide clear strategic and operational direction for a team working in a customer oriented and global environment. You create a learning culture, with a coaching approach where lean, agile and innovative ways of working are the foundation for our development. You are skilled in building effective teams and leading through networks and you have a well-developed ability to communicate efficiently. Acting with a clear sense of ownership and readily takes action on challenges is also skills you possess.


Required knowledge/experience
Minimum 3-5 years of senior line management
Good knowledge about aftermarket and quality processes
Expertise within powertrain technology
Good understanding of the commercial vehicle industry and what drives customer satisfaction
Master of Science degree or equivalent technical university degree

We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others.
We find that well balanced work teams increase group dynamics, creativity and new approaches to solutions.


Doesn’t this sound like an amazing opportunity? Send in your application already today, we’re looking forward to reviewing it.


Curious and have some questions? Give me a call -or meet me over a cup of coffee!
Helena Jergill, Director Q&CS Gothenburg, +46 31 323 16 08


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.