Manager UX and Service Design - Volvo Group Connected Solutions

Do you want to be part of a global organization leading the development of the
Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading!

At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.

This is us, your new colleagues.

Consumer Services at Volvo Group Connected Solutions is responsible for the end user services, from idea to development and operation. Together with our partners and customers we create value through fantastic user experience and business enhancing services and products.

We are now looking for the Manager UX and Service Design to join us and to take part in our exiting journey ahead. We are a collaborative team of more than 20 highly skilled UX/UI and Service Designers with an ambitious target to create world class user experience for our digital products.

The role

In this role you will lead, facilitate and mentor team members to be more customer-centric, experimental, holistic, and to constantly challenge themselves to deliver awesome new experiences.
You should partner with our Volvo Group Connected Solutions teams, our Business Areas, our Product Teams to co-develop products and business strategies, which inform prioritization, planning, and decisions across multiple Products and Business areas teams.

You will also;

Work with design, research, program management, and product leaders on process for product development from business and user needs to implementation and evaluation.
Provide creative and strategic leadership for design and throughout product development.
Drive creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions.
Ensure high-quality deliveries with proven business benefit across broader organization and set expectations within the design teams to standards of quality.
Lead recruiting processes, reaching out to potential candidates, conducting technical assessment of candidates' design capabilities.
Advance the learning and competence of the team capabilities through mentorship, training, conference participations, etc.
Support in the exploration of new, innovative design solutions and patterns.



Your profile

Bachelors or Masters' degree in related field preferred or equivalent relevant experience
You are a leader with strong relationship capabilities and enjoy working with others in flexible team constellations.
Many year’s experience of design leadership of complex products with multiple platforms or channels and multiple audiences.
5+ years managing and developing design teams.
Experience leading a program of work across multiple teams through full product development cycles in discovery, concepting, prototypes, specifications, and enablement across design teams.
Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems.
Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops.
Able to work effectively on an intercultural team, keeping consistency across regions.
Experience working with external partners, driving work packages, and/or consultancy services background will be a plus.

What can we offer you?

You will be part of a team that creates great results through awesome people, strong relationships and a high performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.


Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization.

Welcome to the heart of connectivity at Volvo Group Connected Solutions!

Want to know more? Contact us!


Cécile Anthyme, Digital Channels Director, Tel 076 553 62 77


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.