Manager within Process, Service and Knowledge Management

At Essity we are extending our scope towards Knowledge- & Document Management.
Where we will implement powerful & modern technologies that enable the best user experience for retrieving information from stored documentation.
A special focus area is within business process documentation. Where we want to bring the transparency on End-to-End processes to the next level. 
You will be part of Global Business Services (GBS) which is the service partner to the entire Essity organization, delivering services within Finance, Human Resources, Workspace and Master Data. Our employees, spread across more than 35 countries, delivering both professional and transactional services every day to all our internal customers within Essity.
About the role
As Manager within Process, Service & Knowledge management in the Service Excellence department, you will work closely to people dealing with NLP/virtual assistants, Data Analytics, Workflow, Knowledge & Document management, Microsoft PowerApps to mention a few. You will participate in team efforts to automate and digitize operational processes. If you would like to be part of a new and entrepreneurial team, this is the opportunity for you!
You will work with stakeholders all over the world to help them improve, design and automate their processes through. You will be responsible for activities ranging from marketing and education all the way to a finalized process description documentation and process lifecycle management. Your closest stakeholders will be process leaders across the organization as well as the delivery organization in IT.
You will work in a newly formed team within GBS Service Excellence focused on Process & Knowledge Management and can be based in any of our larger sites, but preferably Gothenburg or Ismaning. Since your stakeholders will be around the world, some travel will be required, but most of the times we use skype, video etc. for meetings.
What you will do
You will ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. You will also lead, direct, evaluate, and develop the respective areas; service management, processes and knowledge management.
Within Service Management you will be
·      Responsible for the Service Management & KPI framework
·      Secure close cooperation with the Service Lines development and helpdesks to guarantee common standards and routines
·      Accountable for service tools (eg. Service Portal)
Within Process Modelling & Automation you will
·      Develop and operate a process design & automation framework for the organization
·      Support in the establishment and adherence of process design standards within Essity
·     Ensure that we work with process improvements that are most relevant from an Essity value perspective
·     Mobilize project teams with required stakeholders to ensure correct process design and project delivery.
·     Have ownership of Process maps & object library in Business Process Management (BPM) tool to meet business requirements.
Within Knowledge & Documentation Management you will be
·      Responsible for the Knowledge management framework
·      Responsibility and business ownership of tools & systems needed to support set framework
·      Driving the system development strategy & budget, to make sure systems live up to internal & external requirements
Who you are
·     M. Sc. Degree in engineering or information management
·     5+ years’ within Knowledge Management and/or Business Process Management. As well as continuous improvement
·     Theoretical and practical know-how on core technologies used for Knowledge Management /Business Process Management
e.g. Graph-Databases, BPM notation standards, Semantic Web, Resource description frameworks, Process automation, Auto classifiers, Workflows, and APIs to internal & external data sources

·     Experience from relevant core business functions such as finance, HR, master data, research & development, or supply chain is highly valued
·     Have a full value chain perspective
·     Customer centricity, understand the importance of usability
·     Strong analytical and problem-solving skills
·     Excellent communication and presentation skills
·     Experience from working with SAP or similar ERP system is a plus
·     Experience from working with a Business process management & design platform is a strong plus.
·     Excellent communication skills
Furthemore, we see that you are curious about technology and innovation and have proven ability to take responsibility for daily customer interaction and delivery. It is an advantage if you have experience in working in virtual teams.
 The right person also has courage to take decisions and has leadership capabilities to build effective teams, setting directions and empowering people.
Additional information
 The preferred location for this position is in our Gothenburg office, however there is possibility for the right candidate to be positioned in any of our larger sites, such as Ismaning.
 Please provide your application in English and send it to us through our website at your earliest convenience but not later than 2020-04-12.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
What We Can Offer You
Essity is the number one employer in Sweden in the Randstad Award 2019, and this is truly a great opportunity to join us as an award-winning employer and really be part of shaping our global work processes for our current and future success.