Mandarin Speaking Customer Engagement Specialist

Do you want to support and promote patient safety? Do you want to support new business opportunities and strengthening existing relationships? Do you want to contribute to the development of the engagement strategy for customers? Do you also have a law degree?

Then maybe you are the one we are looking for:

Uppsala Monitoring Centre (UMC) is now looking for a Mandarin Speaking Customer Engagement Specialist.

Key Responsibilities:

- Required to contribute to sales opportunities, as well as building and maintain fruitful customer relations.
- Provide legal assistance to Head of Legal on a regular basis.
- Support and coordinate UMC activities for the products offered in collaboration with required colleagues.
- Organise customer-related activities as required.
- Enable customers to see you as a partner rather than a vendor by acting as a resource, e.g. by sharing networks and contacts with customers, directing them to related areas of business, understanding their motivations and their situations regarding clinical trials and drug safety.
- Support the license coordination team with the renewal process for customers as required.
- Be a positive contributor to the department climate, collaboration and development.
- Support all other work topics that may appear in the framework of the team's responsibility
- Assist license coordination team with complex customer questions
- Support department projects by providing analytical as well as clerical skills
- Support and coordinate UMC activities for Vigibase products by acting as a link between customers and internal decisionmakers.

General responsibilities:

- Responsible to support sales and engagement activities.
- First line contact for new sales enquires, actively prospects and leverages potential new business opportunities
- Support in the development and implementation of customer / product strategies.
- Identifies and responds to customers’ needs in order to secure business
- Leverages support from UMC functions to ensure sales / conversion success
- Register relevant customer information in internal systems to assist sales process
- Support projects by entering data/sharing tasks etc.

Qualifications:

- B.Sc. in Law
- It is meriting if you have a M.Sc in Investment Treaty Arbitration
- Experience in working with legal assistance
- Experience working with sales/support and working with contracts & agreements
- Experience working in projects and collaborating with clients/partners and/or cross-functional
- Must have experience working with B2B contracts.
- Must have experience in using Microsoft Package, SalesForce and OneFlow.
- Fluency in business English and business Mandarin.

Who are you?

We are looking for an individual who can make a difference in Customer Engagement, someone who is highly motivated and brings a lot of enthusiasm and energy to work. You have excellent quantitative and analytical skills, viewing tasks with a systematic approach. You also possess strong written, oral, interpersonal and presentation skills in Mandarin and English. You are a team player who thinks it is important to share your ideas and experiences with your colleagues to develop the company and its business. You inspire others through your dedication and passion for your work. You are fluent in English and Mandarin.

Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.

As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.

UMC follows the collective agreements between the Swedish Agency for Government Employers and Saco-S and ST. Union representatives are Malin Zaar (Saco-S) and Jessica Avasol (ST), +46 (0)18-65 60 60.