Marketplace Business Expert to External & New Sales Channels

Job Description


The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands. 
Do you have a passion for fashion, tech and accounting? Join us on our exciting journey!
We are now looking for a Business Expert with e-commerce and/or marketplace expertise to join External & New Sales Channels Product Area within our new Business Tech organisation.
About the role
In the External & New Sales Channels Product Area you will be part of the Direct Sales Product team. We are responsible for providing our marketplace partners with a seamless onboarding experience and our customers with access to H&M Group fashion . Our current marketplace partners reside in Asia and Europe. We have an end-to-end responsibility for the H&M - marketplace solutions which means we have an intense collaboration with several product teams within other Business Tech product areas such as assortment, fulfilment, order management, accounting and BI. We are also responsible for acting single point of contact to our marketplace partners around solution creation, development roadmap and backlogs.
As Business Expert within External & New Sales Channels you will contribute by sharing your e-commerce and/or marketplace business expertise within your product team, as well as with stakeholders in other Business Tech products and H&M functions, such as accounting, sales, logistics and warehouses, BI etc. You will work closely together with different stakeholders and the marketplace partners.
You will support with identifying improved and/or new product features based on business opportunities and needs by assessing feasibility and requirements. Some of your daily work includes:
Being a member of a multi-competent team. Constantly and iteratively improving the team’s delivery as well as identifying new opportunities, in order to increase value delivered.
Define the strategic vision and create the product roadmap based on deep understanding of the business processes and the potentials for the future.
Collaborating daily with software engineers, data analysts, users and stakeholders
Nurture a tight collaboration with stakeholders in many parts of the organisation to make sure that process and tech works hand in hand.
Secure progress, explain, anchor and secure the content in the process and the solution. All with the aim to maximize business impact, benefit and effects.
Identify new product features based on business opportunities and needs by assessing feasibility and requirements
Test the efficiency of new product releases and features
Support in the definition of acceptance criteria & perform UAT
Continue quality improvement culture established in the team

Your mindset & skills
Our journey will lead to something new and exciting - we will test, fail and learn. You are an important player in this transformation and therefore we believe that you are flexible, stress-resistant and able to work in an environment that is not yet formalized.
We believe that you are solution-focused, a great communicator, and a team player. You are a positive and energetic connector and a collaborator, and you build trust and relationships at all levels. You have ability to gather, analyze and understand customer and business needs, to create business case and tie it to product value proposition based on identified market opportunity. You understand impact against product backlog and impact on the team and have the confidence to make quick decisions and support the Product Owner and product team to make sure that the right things constantly are prioritized. You are truly a “doer”, willing to get hands-on solving any problems needed to make the team move forward.
Furthermore, we believe that you have the following:
Degree within Business and / or Engineering or equivalent
At least 5 years of experience from e-commerce and / or marketplace business and great understanding of its business processes (i.e. customer order management, merchandising, logistics and warehouse, accounting, BI etc)
Interest in technology / digital development supporting all processes for e-commerce and / or marketplace business (i.e. order management, merchandising, logistics and warehouse, accounting, BI etc)
Have excellent experience in stakeholder management
Act as a leader and probably have leadership experience
Have great experience in requirement management
Strategic, analytical and fast in understanding and execution
Strong communication & presentation skills
Fluent in English, oral and written

At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important transformation journey at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.
Practical info
This is a fulltime position with placement in Stockholm. Please apply with your CV and Personal letter as soon as possible, no later than 15th of January. If you have any questions about the recruitment please contact sofia.odeen@hm.com, Talent Acquisition partner. We are looking forward to your application!
We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.