Medical Quality Analyst and Administrator

The medical device market that Sandvik Materiaks Technology (SMT) serves consists of an extremely demanding customer base where world class quality is not an option, but a basic qualifier to do business. We are establishing a dedicated Medical Quality and Service Team to drive quality and supply improvements within SMT's medical product offering and as such are looking to recruit 1 Medical Quality Analyst and Administrator. You will report to the Medical Quality and Service Manager, within Sandvik Bioline.You will work as member of a team to identify opportunities and drive ongoing improvements in the manufacturing processes and logistical supply chain of SMT's medical offer, (regardless of product form or production location). The ambition is to drive medical product quality, delivery and customer service to world class and further enhance Sandvik's market position in this key niche application area. The location of this position will primarily be Sandviken, however, some business travel is to fulfill the job role.An element of direct external customer contact will also be required.Key performance areas .Create or participate to creation of, manage and maintain a customer complaint database common..Take out, follow up and report quality and financial KPI's, describing service quality for medical products..Produce periodically statistical analysis of medical products quality..Responsible for all administrative tasks within the Medical Quality and Service Team..Identify gaps & improvement areas and formulate long term sustainable solutions..Achieve customer satisfaction in line with the high expectations of the medical market..Liaise with the existing quality and logistics function within the Product Areas and provide support with respect to customer complaints and late deliveries.Your profile .Previous experience with medical products or the medical market is desirable but not essential..Bachelor's degree in Business and/or Technical studies or relevant experience from working with statistics, quality issues, database handling and basic programming are desirable..P.C.skills including spreadsheets, databases, graphics, word processing, presentation and use of internet and intranet is demanded..Good analytical skills and the ability to present data..A 'can do' attitude that embraces challenge and change..An ability to work and communicate with people at all levels within the organization..The ability to demonstrate results in a measurable and consistent format..You will not be afraid to ask difficult questions..Good level of spoken and written English is required.Knowledge of other languages as French, German and Spanish will be regarded as an advantage. You will have the drive and motivation to succeed in a demanding environment.If you feel ready for the next challenge and believe you can make a significant contribution to the quality of SMT's medical products that make the difference for the life standard of people around the world, then apply in writing. Send application not later than 12 Aug 2007. www.sandvik.com/career.