Meeting the Customer Specialist

Business Area Kitchen, Bathroom and Home appliances.

We are a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. We develop desirable and affordable products for a beautiful, functional, and more convenient life at home. Our mind set is that we want to make it possible for everyone to have the kitchen or bathroom of their dreams. Everything we do is based on a spirit of togetherness, curiosity, and enthusiasm, and now we are looking for someone who share our positive attitude and values.

Right now, we are looking for a Meeting the Customer Specialist for the Custom worktop business to join our Sales team

Job Description

As BA (Business Area) Meeting the Customer Specialist you ensure that the sales related requirements for a successful meeting with the customer are incorporated within the development of a defined business for both NEWs and running range.

Your main responsibilities include to lead the sales contribution for business development into the Custom-made worktops project team. You will be responsible to secure the Meeting the Customer requirements for the defined business. The focus in this role will be defining and developing the Easy Buying and Selling requirements throughout the value chain for our Custom range worktop business.  You will work closely with retail markets, within the BA, supply, and our categories. Securing a seamless and simple planning & selling process for our co-workers and customers which is of highest priority.  

Among other tasks, we wish you to be responsible to define the needs and requirements for supporting tools in order to support the buying process and:
•  be responsible to identify the need for range related services.
• contribute to the development of Range and product communication by identifying the need and setting the requirements for an easy buying and selling process
• be responsible for Range and product knowledge content related to easy buying and selling to retail partners
• secure that the selling requirements of the IKEA retail system are met within defined range offer.

Qualifications

To shine in this role, we think that you have passion for business and entrepreneurial spirit for creating company growth and great customer experience. You get energy and motivation from building a business in an agile environment.
You can focus on a defined business area while maintaining a holistic perspective of cross business needs, opportunities, and the areas impact on total IKEA. You are a good team player and have proven capability to influence stakeholders in order achieve the common goal and you have capabilities to bring data, information, and knowledge to understanding and transform it into insights within the scope of the assignment. Building trustful relations throughout the IKEA network is also key in this role and you should have passion for complex businesses and challenges.

Good knowledge in the market and competitor landscape of the Home Furnishing Business that you are accountable for. High knowledge in Sales processes and the year cycle. High knowledge in the retail environment, Customer experience map and how the offer meets the customer in different touch points. You also have good knowledge in conversion drivers in the different touchpoints in the Home Furnishing Business that you are accountable for. Fluent in English, both spoken and written.

BA Meeting the Customer Specialist reports to BA Sales manager.

Please send us your application – CV and letter of motivation – in English. Please note that we will review applications as they come through so do not delay, send in your application today! The last day to send your application is 2022-09-23.

If you have any questions regarding the position, please contact Peter Appelfeldt, peter.appelfeldt@inter.ikea.com For questions regarding the recruitment process, you are welcome to contact Christina Appelqvist, +46766113408

At IKEA we believe that we are better when we are physically together for collaboration, dialogues, and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging, and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace and with flexibility to work from home when relevant. This role is based in Älmhult, Sweden.