Member Experience Specialist - Swedish Speaker

Since you’ve landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interest at heart. But our journey is just beginning.


As the most loved insurance company in Sweden (look it up on Trustpilot!), we’ve proved that it’s possible to disrupt an entire industry with remarkable service, technology and people’s best interest at heart. Yet we’re only at the beginning of our journey, and are now looking for a Swedish service rockstar to our office in Stockholm who wants to embark on it with us and redefine what excellent customer service is all about.


At Hedvig our company language is English and a requirement for this position. However you would be working towards the Swedish market and therefore interact with our members mainly in Swedish.


What about the role?
As Member Experience Specialists we are the heart of Hedvig’s business model – how often does someone contact their insurance company after an incident and end up with a smile on their face? 😄 That’s what’s Hedvig is all about. And we’re responsible for creating that remarkable insurance experience that turns hassle into happiness and makes everyday life way nicer.
Our mission is simple: We take care of our members, interacting with them with true passion for their experience and handling their claims with finesse and high quality.


What about you?
Working at a startup is perhaps the most rewarding one can do, at least if you have an entrepreneurial mindset and like to take own initiatives. To thrive in our team you have to share our ambition to reinvent the customer experience and love to walk that extra mile to make people happy. Most likely you have some kind of experience from customer service, such as working in a hotel or a restaurant, in a retail store, as a steward/stewardess or perhaps e-commerce customer service. You have a “can do” attitude and aptitude for solving tricky problems in new and creative ways. You know how to push ideas to the next level to add that extra that really makes a difference to the customers.


Your main mission will be to solve claims for our members with our very own Hedvig twist. We handle everything from broken cell phones and theft to water damages and missing luggage. You will basically be Hedvig as the one meeting our members and giving them a remarkable experience every time they interact with us, may it be via our app or by email. When you’re not handling claims you’re initiating and working on member centered projects on new ways to amaze and daze our members 😍


What most processes will look like:
🔥30 minute chat with a member of the Talent Acquisition team to learn more about you – and tell you more about us!
👏 First interview with your potential leader!
📝 Case and case presentation or code test depending on the role
🎩Final interview with one of our founders or leaders.
FYI: We ask all candidates who make it to the first step of the process to complete a Personality and Logical Thinking test in order to understand your profile better. You will get to see your results and hopefully learn more about yourself as well!