Merchant Success Specialist (SE)

About us
Budbee, founded in 2015, is a Sweden-based tech company aiming to create the best e-commerce experience from check-out to delivery. Charged with a self-learning system and bespoke algorithm, Budbee reaches more than 30 million people in Sweden, Finland, Denmark, Belgium, and the Netherlands - either through our extensive network of parcel lockers or home deliveries. So far Budbee has served more than 3 million unique customers with same or next-day deliveries using bikes, electrical vehicles, and biofuels.

Budbee's services are used by hundreds of large e-commerce companies, including ASOS, Zalando, Inditex, and H&M. Backed by Kinnevik, Stena Sessan, and AMF among others, Budbee is on track to become the leading European e-commerce platform. Always with the customer at heart.

Everyone has heard about tech, or even fintech or MedTech... Join us and be a part of the latest and greatest - Logtech!

About the role
As a Merchant Success Specialist, you'll provide excellent service to Budbee's Key merchants by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Commercial team to keep updated on all matters concerning our merchants. You'll play an important role in the onboarding of new merchants and thereafter as their main contact regarding all operational matters. Soon enough you'll find yourself being the first point of contact internally regarding questions about our merchants. You'll be responsible for supporting and delivering on internal data analysis and reporting using backend admin and database management systems

What you'll need
Firstly, we believe that great people can do anything! However some personal traits we find important is:

- Your communication skills are as high as the sky
- We expect you to be fluent in both Swedish and English, written and spoken
- You take a lot of ownership in your job
- Excellent problem-solving skills with a sense of ownership and attention to detail
- Experience from Customer Success is a strong plus
- If you have experience from the e-commerce system landscape, we're impressed!


Ready for a position at one of Europe’s most exciting and sustainable LogTech companies? Apply today! Interviews will be held continuously.