Merchant Support Agent

About Us
Zimpler is a Fintech company smack in the middle of next generation payments and Open Banking. We offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users.
In short: we make it real easy for you to let your users pay and withdraw money while increasing conversion.
Our vision is that everything should just work. Imagine a world which is completely friction free. No waiting in line, no arguing with support, no woopsie daisy unexpected errors. Just smooth sailing from when you wake up in the morning until you slither down between your sheets in the evening. Wouldn’t that be nice?
As a Fintech company, our contribution to this comfier future is to simplify transactions between people and business everywhere. By listening to the needs of our customers, we create custom solutions, finding better, smarter, smoother, prettier, user friendlier and more innovative ways to do things.
This past year we have grown like crazy, and we intend to double our employees during 2022. We are on the lookout for curious, growth minded and all around nice people to join our exciting journey.
As a support agent at Zimpler you'll handle tickets from our merchant (ie our customers) as well as end users with different questions they have, for example regarding a specific transaction or their account. You make sure that our merchants get a good and correct response as fast as possible. If you don’t know the answer (because , to be honest - we don’t know everything) we will solve it together. The most important thing is that the merchants get the correct answer or help as fast as possible. You will work closely with the rest of the customer support team (which is part of the product team) and other teams like Finance and AML.
A large part of your work will consist of checking payments and working in Excel, other than handling tickets.
We are looking for a curious and service minded colleague that want to be a part of our cool journey. You are a team player and an analytic person that likes to go to the bottom with problems. You are also an easy learner and welcomes changes which is important since we always strive to be better and come up with new and better ways to solve problems.
You'll be responsible for
Handling tickets from our merchants, like what happened with a specific payment, mostly via e-mail
Checking and matching payments
Correcting payments
Escalating and highlighting issues to the tech team and other teams.

Things you're really good at
Excel
Analysing payments
Handling tickets and payments in a support function
Seeing the bigger picture of the workflow and development of processes
Identifying particular things, eye for details
Enjoy providing first-class service both internally and externally



And you are definitely
Fluent in English. If you know any additional language, gold star to you!
Holds a Swedish Bank ID
Bachelors degree in relevant field
Experienced in a support function
Able to sometimes work outside office hours, occasionally also on weekends

Zimpler is a fast growing fin-tech company that provides a banking payment platform service. Our service helps online companies to provide their users with instant in- and out bank transfers.