Merchant Support Associate

About us
At Budbee we are obsessed with fueling e-commerce growth. We offer groundbreaking last-mile solutions for the e-commerce industry, and even though it's pretty advanced stuff, it is all about having the right people on board!

Since April 2018 Budbee is backed by the prestigious investor Kinnevik. Other major investors are Stena Sessan, H&M Co:Lab and AMF. Up until now we have raised over 90 MEUR in total, and today we are already doing millions of home and box deliveries each year, operating in Sweden, Netherlands, Finland and Denmark. Since we are growing incredibly fast with new markets or products being added pretty much every month, we are not looking for the average Joe. The right people for us are people who love change and challenges and at the same time have an inner drive to get things done. By joining us in this journey you are also becoming a part of the Budbee family.

We are aware that our operations impact the world around us. That is why we have offset our carbon emissions right from the very first Budbee delivery, with the help of ZeroMission. The need to take extra care of our planet affects every decision we make, however big or small it may be.

Everyone has heard about tech, or even fintech or medtech... Join us and be a part of the latest and greatest - Logtech!

About the role
As Merchant Support Associate you'll provide excellent service to Budbee's Merchants and Partners by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchant outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M, Bangerhead, and Asos with regards to our service & tracking both by email and phone.

What you'll need
Firstly, we believe that great people can do anything! However some personal traits we find important is:

- Strong communication skills, we expect you to be fluent in both Swedish and English, written and spoken (Danish, Finish, or Dutch is considered a plus)
- You take a lot of ownership in your job
- Excellent problem-solving skills with a sense of ownership and attention to detail.
- You understand the importance of great service, at all times
- Experience from Customer Service is a strong plus
- If you have experience from the e-commerce system landscape, we're impressed!


If you are excited about joining Budbee's journey in disrupting the logistics industry - Apply Now!