Microsoft Desk Agent. Norwegian Speaker. Sunny Greece

Welcome to Sunny Greece!
Greece is one of the favourite holiday destinations in Europe and the world, and Greece is generally a very safe place to stay. Above all Greece has one of the lowest costs of living in the European Union, not to mention that Greeks are famed for being exceptionally welcoming and friendly.
Greece has it all: sunny all year-round, clean beaches, affordable accommodation, cheap public transportation, friendly people, superb food, and its incredible history, and an amazing lifestyle!
Work and live in Greece
This present job opening is a unique opportunity for you who are interested to live abroad and living a dream life in the sun and colourful days.
Relocation package offered
This present job opportunity offers a relocation package, accommodation assistance, and a friendly and safe working atmosphere.
Our Client Is Looking For A: Microsoft Answer Desk Agent (Microsoft Products). Norwegian Speaker.
One of our clients based in Athens is presently looking for Microsoft Desk Agent (Microsoft Products) and who speaks Norwegian fluently, someone who is ready to live a Mediterranean lifestyle.
Company Description
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Our client employs around 380.000 people working in over 265 dialects and languages, across 400 contact centres in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
Job Description
· Frontline agents will be answering inbound calls from Consumer Customers, providing technical support for Windows and Office products.
· Agent will be expected to verify the Customer’s eligibility for support and determine whether the device is compatible with the latest Windows 10 version.
· Agent will be expected to guide the customer through the Upgrade Process
Functions / Tasks / Responsibilities
· Customer Service Knowhow (Training will be given)
o Ability to communicate correctly and clearly
o Ability to clearly understand a problem statement
o Math and Analytical
o Ability to walk customers through complex procedures from start to finish
o Confident, adaptable & Empathetic
o Positive & Flexible attitude
o Organized & Methodological thinker
· Technical Knowhow (Preferred but not obligatory)
o Experience with Microsoft Windows and Office products
o Experience in Technical Support is preferred but not obligatory
o Previous call center or Customer support experience is desirable but not obligatory
o Knowledge of Windows 10 Operating System
o Knowledge of Internet applications
o Self –Sufficient & confident in troubleshooting basic technical issues related to Windows 10 Operating System.
Requirements
· Proficient in Norwegian (fluent)
· Good English
· Willing to live abroad (Greece)
Other Information
· Training will be given prior to you starting your role.
Benefits
· Free flight ticket to Greece
· 2 free weeks hotel accommodation
· Free taxi from the airport to the hotel
· Assistance to find accommodation
· Possibility to share accommodation with a colleague
· Free training
Technical Details
Job Title:
· Microsoft Desk Agent (Microsoft Products)
Department:
· Customer Care & Support
Country:
· Greece
Region:
· Athens
Salary:
· Gross salary: (to be discussed with the client)
· Training completion: 200€
· Bonus after 7 months: 300€
· A 13th (Christmas Bonus) and 14th (Easter Bonus and Summer leave) monthly salaries are available and calculated based on the working days of the employee.
Years of Experience in the Position:
· 1 year (preferable but not obligatory)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Languages:
· Norwegian: Fluent
· English: Good (B2)
Remote Work
· Yes (from Greece)
Job Reference
Ref.Hellas8871
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