Microsoft Messenger Analyst sökes HP i Dublin

NULL Elan IT söker för HPs räkning flera olika tjänster.De erbjuder ett förmånligt flyttpaket.HP is committed to being a world-class provider of customer support through flexibility, hard work and market competitive performance and remuneration.Our customers expect to be served by knowledgeable, courteous, committed, confident and efficient analysts.HP expects employees to adhere to all policies and standards, maintain proficiency in Computer technology and support and pro-actively inform co-workers.HP offers in return industry leading training and development, a competitive salary, unrivalled career opportunities and world-class facilities.Arbetsbeskrivning The objective of the Microsoft Messenger Analyst is to resolve remote users IT problems by means of a Remote fix.The Microsoft Messenger Analyst (MMA) responds to both internal and external clients needing technical support. MMAs validate customer entitlements and give high level technical support through information gathering, analytical trouble shooting and problem research..Resolves customer issues using the tools and systems available .Completes follow-on actions as appropriate, e.g.dispatch materials, send communications, escalate problems..Retains ownership of each case until problem is resolved or resolution is identified .Observes strict compliance to licensing, copyright and trademark legislation .Protects confidential, sensitive information and materials .Accomplishes other duties as required Vem är du?.Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution..Capable of being self-managed, be a team player, quality conscious, flexible and be eager to share and acquire knowledge..Excellent customer, telephone, oral and written communications skills..Analytical troubleshooting skills..Positive attitude towards all team members, customers and partners.Encourages outstanding team morale and maintains highest ethical standards..Delivers market competitive performance balanced between productivity, cost and quality.Technical requirements.o Excellent knowledge of Microsoft Exchange 2000 & 2003 Server (Enterprise & Standard editions) o Excellent knowledge of Outlook o Excellent knowledge of Outlook Web Access o Good understanding of the Microsoft Operating Systems Desirable o Exchange 2000/2003 o Small Business Server 2000/2003 o Clustering of Exchange o Internet Information Services o ActiveSync / OMA Kontaktperson Låter ovanstående tjänst intressant?Vänligen registrera dig på www.elanit.se och sök denna tjänst.Har du frågor?